CX & Insight Intern: Turn Feedback into Action

KLM Royal Dutch Airlines; Vlieland; On-site; EUR 3,300 - 6,700; Full time

Benefits offered by this job

Internship allowance

Job summary

KLM Royal Dutch Airlines, through Component Services, offers an internship focused on Customer Experience, data analysis and organisational improvement within an international aviation organisation.

You will analyse NPS results and customer feedback, translate insights into practical actions, and collaborate with cross-functional teams across Commercial Operations, Operations and Data teams to enhance the customer experience.

Qualifications

• Studying for a bachelor’s degree at a university of applied sciences.
• Interest in Customer Experience and service delivery.
• Strong data analysis and reporting skills.

Responsibilities

• Analyse NPS results and customer feedback to identify patterns.
• Translate insights into practical improvement actions.
• Collaborate with cross-functional teams within Component Services.
• Assist in developing structured follow-up on customer feedback.
• Support knowledge sharing across departments.

Skills

Data analysis

Analytical thinking

Communication

Team collaboration

Education

Bachelor's degree (university of applied sciences)

Job description

KLM Royal Dutch Airlines, through Component Services, offers an internship focused on Customer Experience, data analysis and organisational improvement within an international aviation organisation.

You will analyse NPS results and customer feedback, translate insights into practical actions, and collaborate with cross-functional teams across Commercial Operations, Operations and Data teams to enhance the customer experience.