CX & Continuous Improvement Intern — Data-Driven & Global

KLM Royal Dutch Airlines; Schiphol; Vor Ort; EUR 12.000 - 18.000; Vollzeit

Benefits dieser Stelle

Internship allowance

Networking opportunities

KLM Taxibaan association for interns

Zusammenfassung

KLM Royal Dutch Airlines is offering an internship in Commercial Operations within Component Services. You will analyse NPS results, customer feedback, and other customer insights to identify patterns and opportunities for improvement.

You will turn insights into practical actions that enhance the customer experience. You will work with teams across CX, operations and commercial processes, and may contribute to internal communications and knowledge sharing within the department.

Qualifikationen

• Analytical and data-driven approach to customer insights.
• Strong communication and stakeholder engagement.
• Proactive, curious, and able to work independently.

Aufgaben

• Analyse NPS results, customer feedback, and insights.
• Identify patterns, trends and improvement opportunities.
• Translate insights into practical actions for better CX.
• Support development of a structured approach to following up on feedback.
• Collaborate with Customer Experience, Operations and Commercial teams.

Kenntnisse

Data analysis

Customer insights

Communication

Stakeholder management

Independent work

Curiosity

Ausbildung

Bachelor's degree in Business Administration/International Business/Marketing/Customer Experience/Commercial Economics/Communications/Applied Psychology

Jobbeschreibung

KLM Royal Dutch Airlines is offering an internship in Commercial Operations within Component Services. You will analyse NPS results, customer feedback, and other customer insights to identify patterns and opportunities for improvement.

You will turn insights into practical actions that enhance the customer experience. You will work with teams across CX, operations and commercial processes, and may contribute to internal communications and knowledge sharing within the department.