Digital Airport UX Research Intern (4–6 months)

KLM; Amstelveen; On-site; EUR 6,700 - 10,000; Full time

Benefits offered by this job

Internship allowance

Job summary

KLM, based at Amsterdam Airport Schiphol, invites applications for an Internship in User Research within the Digital Airport team. You will investigate how passengers and staff interact with digital products and contribute to improving touchpoints across transfer centers.

You will run qualitative studies, interviews, and field observations, analyze data, and translate insights into actionable recommendations and roadmaps with the product team.

Qualifications

• Pursuing HBO Bachelor’s or Master’s in UX, HCI, or related field.
• Strong analytical mindset and problem solving.
• Curious, creative, detail‑oriented, and data‑minded.
• Experience with qualitative methods like interviews and observations.
• Good Dutch and English communication.

Responsibilities

• Conduct qualitative studies: interviews, user tests, field observations.
• Map passenger behaviors and pain points across transfer journey.
• Analyze quantitative data to identify friction and opportunities.
• Collaborate with product owners, analysts, and designers to refine user‑centered features.
• Translate research insights into advisory reports and roadmaps.

Skills

Qualitative research

Stakeholder interviewing

Data analysis

User-centered design

Excellent communication

Education

Bachelor's/Master's in UX/HCI/Psychology

Tools

Figma

Job description

KLM, based at Amsterdam Airport Schiphol, invites applications for an Internship in User Research within the Digital Airport team. You will investigate how passengers and staff interact with digital products and contribute to improving touchpoints across transfer centers.

You will run qualitative studies, interviews, and field observations, analyze data, and translate insights into actionable recommendations and roadmaps with the product team.