User Research Intern — Digital Airport UX

KLM; Schiphol; On-site; EUR 7,800 - 11,000; Part time

Benefits offered by this job

Internship allowance

KLM Taxibaan association

Job summary

KLM is offering a User Research Internship in the Digital Airport team at Schiphol. You will investigate how passengers and airport staff interact with digital products, and you will own a defined research project from start to finish, shaping insights into actionable recommendations.

The role can be tailored as a graduation thesis internship. The team collaborates with AFKL and involves colleagues across the Netherlands and India.

Qualifications

• Pursuing HBO Bachelor's or Master's in user research, digital experience design, or related field.
• Strong interest in understanding user behavior and improving interfaces.

Responsibilities

• Own a defined research project from start to finish and align with user needs.
• Justify design and research decisions with guidance from the team.
• Conduct qualitative interviews, user tests, and field observations.
• Analyze existing quantitative data to identify friction and opportunities.
• Collaborate with product owners, business analysts, and designers to define user-centered features.
• Translate insights into advisory reports, roadmaps, and concrete recommendations for passenger-facing digital products.

Skills

UX Design

HCI

Applied Psychology

Qualitative Research

Education

HBO Bachelor’s or Master’s in relevant field

Tools

Figma

Job description

KLM is offering a User Research Internship in the Digital Airport team at Schiphol. You will investigate how passengers and airport staff interact with digital products, and you will own a defined research project from start to finish, shaping insights into actionable recommendations.

The role can be tailored as a graduation thesis internship. The team collaborates with AFKL and involves colleagues across the Netherlands and India.