Intern Business Analysis & Project Support

KLM Royal Dutch Airlines; Schiphol; On-site; EUR 4,500 - 7,800; Full time

Benefits offered by this job

Working from home (where allowed)

Development budget 2%

Career opportunities

Flight discount after 6 months

Job summary

KLM Royal Dutch Airlines is offering a hands-on internship at Schiphol-East with the Component Services team. You will learn by supporting the Product Team, mapping processes, and testing dashboards while gaining exposure to Agile/SAFe practices.

The role suits HBO/WO students in Business Analytics or Information Management, fluent in Dutch and proficient in English. It includes a market-standard internship allowance and opportunities for development.

Qualifications

• Enrolled at a Dutch educational institution for the entire internship period.
• Dutch speaker required and comfortable in English.
• Available from 1 February for 4–5 days a week, at least 6 months.

Responsibilities

• Support the Product Team delivering insights for Component Services.
• Help map and visualize core processes (logistics, commercial, supply chain, repair).
• Assist in testing dashboards and reports.
• Convert business processes into visual data models (ERDs).
• Assist in organizing Project Board activities and communications.

Skills

Analytical

Communication skills

Time management

Team player

Dutch speaker

English proficiency

Learning mindset

Education

HBO/WO student

Bachelor’s or Master’s student

Tools

Power BI

Excel

SQL

Job description

Intern Business Analysis & Project Support

What will you do?

You will work under guidance and be given the space to learn, experiment and contribute your own ideas. Most of your internship (±80%) is about supporting the Product Team that delivers insights for the entire Component Services business. Your tasks include:

• Learning about the core processes of Component Services (Logistics, Commercial, Supply Chain and Repair) and helping to map and visualize them, for example with process models and data flows;
• Supporting the Product Owner and the Product Team, for example by making business requests transparent;
• Helping to test dashboards and reports;
• Experiencing how Agile/SAFe works in practice;
• Convert business processes into visual data models through diagrams like ERD's;
• Identify business needs and clarify requirements to maximize business value;
• Work with the development team to align business requirements into actionable user stories;
• Contributing to more data-driven decision-making within Component Services.

In addition (±20%), you support the full Project Board process. Every week, the management team discusses the progress of ongoing projects in this meeting. You help make sure this discussion runs smoothly, from preparation to follow-up:

• You prepare the Project Board meeting, including setting the agenda and collecting the presentation materials;
• You are the point of contact for all communication around the Project Board and manage the related mailbox;
• You keep track of the actions and decisions from the meeting, so everyone stays informed;
• You contribute to the internal communication of DTCI and CS, such as articles for the CS newsletter, and help think of ways to improve it;
• You help organize internal activities for the DTCI team.

Where do you land?

You will be based at Schiphol-East, at KLM Engineering & Maintenance (KLM E&M), the maintenance division of KLM. Together with Air France Industries, KLM E&M is a leading player in the global aircraft maintenance industry. Besides the KLM and Air France fleets, we maintain aircraft, engines and components for approximately 200 customers worldwide.

You will work at Component Services, the department responsible for the maintenance and availability of aircraft components. Within the DTCI team, you become part of a growing, international team with colleagues of different backgrounds and ages. This creates a dynamic environment in which you learn a lot from each other.

Your profile

We are looking for a University of Applied Sciences (HBO) or University (WO) student (Bachelor's or Master's) who is available from 1 February for a hands‑on internship. Relevant fields of study include Business Administration, Business Analytics, Information Management, Supply Chain Management, Logistics, data/ICT‑related programs, or a comparable study. You are:

• Curious and eager to learn, and you see feedback as a chance to grow;
• Analytical, with an interest in data, processes and finding the root cause of a problem;
• A strong communicator: you ask good questions, dare to share your opinion and write clearly;
• Organized, with good time management skills;
• A team player who can also work independently;
• Interested in logistics and supply chain;
• A Dutch speaker (required because of the communication tasks) and comfortable in English;
• Enrolled at a Dutch educational institution for the entire internship period;
• Available from 1 February, 4-5 days a week, for at least 6 months.

A plus, not a requirement: experience with Power BI, Excel, SQL, data analysis or process improvement, and an affinity with Agile, Lean Six Sigma or continuous improvement. You will learn this with us.

Explore the perks of working with us

• If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
• 2% development budget to be spent freely
• Plenty of room for personal development and great career opportunities
• Substantial discount on airline tickets (if you have been employed for at least 6 months)

What do we offer

• A valuable learning experience with real responsibility in a dynamic organization, where you can develop strongly, both personally and professionally;
• Personal guidance from experienced colleagues, including from the Product Team;
• Insight into business analysis, data, supply chain, project management and communication in a single internship;
• A network within KLM, as you will sit down with many different KLM colleagues;
• Access to KLM Taxibaan, the association by and for interns, with events and excursions within KLM;
• A market-standard internship allowance.