Customer Support Specialist

Apply now!; Puttershoek; On-site; EUR 29,000 - 46,000; Full time

Benefits offered by this job

Travel allowance

Employee Benefits @ Work

Gym discounts

Bike plan

Extra vacation days

Team outings

Personal development opportunities

State-of-the-art campus

Job summary

Arvato is launching a new customer operation at a cutting-edge logistics campus in the Netherlands. You will join the Customer Support team to build and optimize support processes and act as the main operational contact for the customer and internal stakeholders.

You will operate in a fast-paced, global logistics environment with focus on customer satisfaction, collaboration, and continuous improvement, contributing from day one to establish best practices.

Qualifications

• Bachelor's level education and thinking ability.
• 2–5 years in reporting, customer support or similar ops.
• Excellent English, both written and spoken.

Responsibilities

• Serve as the primary operational contact for customer queries.
• Ensure smooth operational communication and exceptional service.
• Build and maintain customer relationships on SLA, transport, customs.
• Manage systems, applications and operational data.
• Provide accurate information and reports to customers and stakeholders.
• Execute tasks aligned with service levels and business needs.
• Monitor quality, identify deviations and drive improvements.
• Identify bottlenecks and opportunities for process improvements.

Skills

Customer service

Reporting

English fluency

Communication

Education

Bachelor's degree

Tools

SAP

SAP BO

Power BI

Job description

Ready to take the next step in your career as a Customer Support Specialist within an international logistics environment? In this role, you will become part of the implementation of a new customer at our brand-new campus in Puttershoek. As part of the Customer Support team, you will help build and optimize customer support processes while acting as the key operational contact for both the customer and internal stakeholders.

You’ll work in a dynamic supply chain environment where customer satisfaction, collaboration and continuous improvement are key. This is a unique opportunity to contribute to the successful launch of a new operation and help shape one of the most modern logistics campuses in Europe.

YOUR TASKS

• As a Customer Support Specialist, you are responsible for ensuring smooth operational communication and delivering outstanding customer service.
• Act as the primary point of contact for operational customer queries;
• Build and maintain strong customer relationships while handling questions regarding SLA's, transportation and customs;
• Manage and maintain systems, applications and operational data;
• Ensure customers and internal stakeholders have access to accurate, reliable and professionally presented information and reports;
• Execute operational tasks and assignments in line with agreed service levels and business requirements;
• Monitor quality standards, identify deviations and implement improvements where required;
• Proactively identify bottlenecks, risks and opportunities for process improvements to ensure operational excellence.

YOUR PROFILE

• We are looking for a customer-focused and proactive professional who enjoys working in a fast-paced international logistics environment.
• Bachelor's working and thinking level;
• Excellent command of the English language, both written and spoken;
• Experienced with WMS systems (SAP), SAP BusinessObjects (SAP BO) and Power BI;
• 2 to 5 years of relevant experience in reporting, customer support or a comparable operational environment;
• Experience with Consumer Productcustomers and Customer Support is considered a strong advantage.

Please note that visa sponsorship is not available for this position.

WHAT'S IN IT FOR YOU

• At Arvato, you'll have the opportunity to build your career in an international logistics environment where your expertise truly makes a difference.
• A gross monthly salary between € 2.560 - € 4.164 based on 40 hours, depending on your experience;
• Time-for-time arrangement;
• 25 vacation days plus the opportunity to earn 3 additional "non-sick" leave days;
• The possibility to purchase one additional working week of vacation days;
• Travel allowance;
• Employee Benefits @ Work (discounts on various products and services);
• Discounts on your gym membership and bike plan;
• An active employee association with informal activities and team outings;
• Plenty of opportunities for personal and professional development within a fast-growing international logistics organization;
• The opportunity to help build the customer support operation for a new customer from the very beginning in a brand-new, state-of-the-art logistics campus.