Customer Support Officer

Arvato; Lelystad; On-site; EUR 29,000 - 37,000; Full time

Benefits offered by this job

Salary range

Vacation days

Time-off options

Company laptop

Travel allowance

Gym discounts

Team events

Job summary

Arvato in Lelystad is seeking a Customer Support Officer to coordinate and monitor outgoing customer orders from start to finish, ensuring delivery on time and in line with SLAs. You will collaborate with Warehouse Operations, Planning and Transport to keep the supply chain running smoothly.

You’ll work in our Tech division with modern ERP and WMS systems, analyzing operational data, tracking exceptions, and addressing discrepancies to improve processes and customer satisfaction.

Qualifications

• Proven experience with Excel and data analysis.
• Experience with ERP/WMS systems (SAP) is a plus.
• English language skills—spoken and written.
• Strong analytical and process-oriented mindset; customer-focused.

Responsibilities

• Coordinate and monitor outgoing customer orders from start to finish.
• Ensure orders are delivered on time according to SLAs.
• Track transport exceptions and resolve issues through system analysis.
• Analyze operational data, KPIs, plans and customer expectations.
• Identify discrepancies and collaborate to resolve them; support process improvements.

Skills

Customer focus

Analytical mindset

Communication skills

Team collaboration

Education

MBO+/HBO working and thinking level

Tools

Microsoft Excel

SAP (ERP/WMS)

Job description

As a Customer Support Officer in Lelystad, you’ll play a key role in the successful implementation and launch of Arvato’s newest Tech location, while ensuring customer orders are processed accurately and delivered on time. If you enjoy solving operational challenges, working with data, and making a direct impact on customer satisfaction, this is the role for you.

At Arvato, you’ll join our Tech division, supporting customers in an industry where accuracy, reliability, and quality are essential. Working with modern ERP and WMS systems, you’ll collaborate with colleagues across multiple departments to ensure a seamless supply chain.

YOUR ROLE

As a Customer Support Officer, you’ll coordinate and monitor outgoing customer orders from start to finish. You’ll ensure orders are delivered according to agreed service levels, proactively resolve operational issues, and work closely with internal teams to keep the supply chain running smoothly.

Your responsibilities include:

• Monitoring outgoing customer orders and ensuring timely delivery according to agreed Service Level Agreements (SLAs);
• Tracking transport exceptions and resolving operational issues through system analysis and coordination;
• Analyzing operational data while monitoring KPIs, planning, and customer expectations;
• Identifying discrepancies between incoming and outgoing orders and collaborating with colleagues to resolve them;
• Supporting continuous process improvements by proactively identifying and addressing operational deviations.

You’ll become part of the Customer Support team within our Tech division. Together with your colleagues, you’ll work closely with Warehouse Operations, Planning, Transport, and our international customers to ensure excellent service every day.

You’ll primarily work during regular office hours. Depending on operational requirements, occasional flexibility may be needed.

WHAT DO WE OFFER

Experience matters. But at Arvato, your development doesn’t stop. In this role, you’ll work with an international Tech customer within an environment where quality, collaboration, and continuous improvement are at the core.

Through our comprehensive learning center and targeted training, you’ll have the opportunity to further develop yourself, both professionally and personally.

• A gross monthly salary between €2,607 and €3,349 based on a 40-hour workweek depending on your experience;
• 25 vacation days based on a 40-hour week;
• Additional time-off options: Buy up to one extra week of vacation and 3 additional 'sick-free' days;
• Time-for-Time arrangement;
• A company laptop and phone;
• Travel allowance;
• Discounts on your gym membership and bike plan;
• Team events and activities.

For this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.

YOUR PROFILE

We’re looking for a customer-focused Customer Support Officer who enjoys working in a dynamic logistics environment and thrives on solving operational challenges.

• MBO+/HBO working and thinking level;
• Good command of the English language, both spoken and written;
• Experience with Microsoft Excel;
• Experience with ERP and/or WMS systems (e.g. SAP) is a plus;
• Strong analytical skills with a process-oriented mindset;
• Customer-focused, proactive, and a strong communicator;
• Enjoys working collaboratively in a team environment.

WHAT’S NEXT

Our process is fast and straightforward:

• First interview on-site;
• Online assessment;
• Second interview on-site;
• Fast feedback.

Arvato is an equal opportunity employer. We assess candidates based on talent and motivation.