Customer Support Manager

Arvato; Lelystad; On-site; EUR 37,000 - 71,000; Full time

Benefits offered by this job

Performance bonus

25 vacation days

Extra 3 non-sick leave days

Opportunity to purchase additional 5th

Travel allowance

Employee Benefits @ Work

Gym membership discounts

Bike plan discounts

Employee association with events

Job summary

Arvato is seeking a Customer Support Manager for Lelystad to lead and develop the Customer Support and Transport operation within the Tech division. You will build strong relationships with customers and internal stakeholders, coach supervisors, and drive continuous improvements across the operation.

You will work with Customer Support Officers and Traffic staff, coordinating with Warehouse Operations, Planning, and international customers to ensure excellent service.

Qualifications

• Bachelor's degree in Logistics, Technical Administration or Business Administration.
• 5 years of relevant experience in logistics, medical or production environments.
• Experience leading teams and managing projects.
• Strong knowledge of order management, inbound/outbound and transport.

Responsibilities

• Lead and develop the Customer Support and Transport operation within the Tech division.
• Ensure staffing levels and coach supervisors to manage their teams.
• Maintain contacts with customers about bottlenecks and actions to resolve them.
• Serve as escalation point for internal/external stakeholders (customers, operations, managers, carriers).
• Identify opportunities to expand services for existing customers.
• Drive process improvements with your teams.

Education

Bachelor's degree in Logistics, Technical Administration or Business Administration

Job description

As a Customer Support Manager in Lelystad, you'll play a key role in the successful implementation and launch of Arvato’s newest Tech location. You’ll lead, coach and support the Customer Support and Transport team while building strong relationships with the customer and driving continuous improvements across the operation.

At Arvato, you'll join our Tech division, supporting customers in an industry where accuracy, reliability, and quality are essential. You'll collaborate with your team and colleagues across multiple departments to ensure a seamless supply chain. Ready to take responsibility from day one and help shape a new operation? We’d love to hear from you.

YOUR ROLE

As a Customer Support Manager, you are responsible for leading and developing the Customer Support and Transport operation while ensuring strong collaboration between your team, our customers and internal stakeholders.

• Ensuring the availability of staff, both quantitatively and qualitatively;
• Managing, coaching and supporting the supervisors in managing their teams;
• Maintaining contacts with customers about bottlenecks and actions to be taken to solve them;
• Serve as an escalation point for internal and external stakeholders, such as customer, operations, Account Management, carriers and others;
• Finding opportunities for expanding the services offered to existing customers;
• Work on improvements of processes for- and with your teams.

You’ll become the manager of the Customer Support and Transport team within our Tech division. Together with your team of Customer Support Officers and Traffic employees, you'll work closely with Warehouse Operations, Planning, and our newest international customer to ensure excellent service every day. Your expertise in building and motivating teams will be crucial. With this implementation, you have the unique opportunity to redesign the organization with your team. How exciting is that?

You'll primarily work during regular office hours. Depending on operational requirements, occasional flexibility may be needed.

WHAT’S IN IT FOR YOU

At Arvato, you'll have the opportunity to build your career in an international logistics environment where your leadership and expertise can make a real difference. You'll join a growing location where you have the freedom to develop your team, improve processes and contribute to the future success of the operation.

• A gross monthly salary between € 3.343 - € 6.326, depending on your knowledge and experience;
• Performance bonus;
• 25 vacation days plus the opportunity to earn 3 additional "non-sick" leave days;
• The possibility to purchase one additional working week of vacation days;
• Travel allowance;
• Employee Benefits @ Work (discounts on various products and services);
• Discounts on your gym membership and bike plan;
• An active employee association with informal activities and team outings;
• Plenty of opportunities for personal and professional development within a fast-growing international logistics organization;
• The opportunity to help build the Customer Support operation for a new customer from the very beginning in a brand-new, state-of-the-art logistics campus.

For this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.

YOUR PROFILE

We are looking for a proactive and people-focused manager who enjoys building teams, improving processes and taking ownership in a fast-paced international logistics environment.

• A completed Bachelor's degree, preferably in Logistics, Technical Administration or Business Administration;
• Approximately 5 years of relevant experience, preferably within logistics, medical or production environments;
• Experience in leading teams and participating in or leading projects;
• Strong knowledge of order management processes, including inbound, outbound and transport;
• A proactive mindset with the ability and willingness to identify and independently implement business improvements;
• Knowledge of Supply Chain Management products and services;
• Understanding of customer agreements and the service levels required to meet customer expectations;
• Strong stakeholder management skills and the ability to communicate effectively with customers, colleagues and external partners.

WHAT’S NEXT?

Our process is simple and fast:

• Phone call with the recruiter;
• First interview on site;
• Online assessment from home;
• Second interview on site;
• Fast feedback.

Job seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants to provide personal information that may be used for criminal purposes.