Customer Support Associate (Dutch Speaking)

Jobtailor; Amsterdam; On-site; EUR 26,000 - 36,000; Full time

Job summary

Jobtailor in Amsterdam seeks a customer service specialist to assist customers via Zendesk and other channels, resolving issues and handling admin duties. You’ll work with colleagues on Slack, attend meetings, and review performance with your manager to identify growth opportunities.

The role requires fluency in Dutch and English, a service mindset, and a proactive, can-do attitude. Shifts run 09:00–22:30, Monday to Sunday, with at least one evening shift and weekend coverage.

Qualifications

• Strong verbal and written communication in Dutch and English.
• Background in a customer service-oriented position is a plus.
• Comfortable working toward quality and productivity targets.
• Solution-oriented and friendly attitude with a can-do mindset.
• Proactive and definite ‘can do’ attitude.
• Available part-time or full-time (24 hours +).

Responsibilities

• Engage with customers through Zendesk and other channels to resolve issues.
• Coordinate with colleagues on Slack for cross-functional support.
• Perform associated admin duties and maintain records.
• Attend company and team meetings as part of your week.
• Share feedback with colleagues and spend time with your manager to review performance.
• Grow and develop within the role through growth opportunities.

Skills

Dutch language

English language

Customer service

Proactive attitude

Tools

Zendesk

Slack

Job description

A typical day sees you actively engaging with customers through various channels in Zendesk, working to resolve their issues, communicating with colleagues on Slack for support, and completing associated admin duties. You’ll also spend part of your week attending company and team meetings, sharing feedback with colleagues, and spending time with your manager evaluating your performance and working on growth opportunities within your role. Working hours for this role will be with shifts between 09:00 and 22:30 Monday-Sunday and may change when required to match the business needs. This also includes bank holidays. Flexibility is required for this role. We expect you to work at least one evening shift per week (delivery nights are Wednesday - Friday) and in a pattern across weekends too.

Requirements

• Strong verbal communication and writing skills in Dutch (fluent) as well as English as you will work to support customers in both languages
• A background in a customer service-oriented position is a plus.
• Comfortable working towards quality and productivity targets
• A solution-oriented and friendly attitude as well as a kind nature.
• Proactive and definite ‘can do’ attitude
• Available part-time or full-time (24 hours +).

Core Competencies

Demonstrates strong verbal and written communication skills in Dutch and English, with a focus on customer service excellence and a proactive, solution-oriented approach to resolving customer issues.