Customer Success Team Lead — Retention & Growth

BOM; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

30 days annual leave

7% pension contribution

Wellness budget

Free lunch at the office

Learning & development budget

Job summary

Orbisk is hiring a Customer Success Team Lead to build and lead a global CS team, protect and grow revenue from our installed base, and shape the future of our customer journey. You will coach managers and stay close to high-value accounts, driving renewals and expansions while collaborating with Sales, Product and RevOps.

You’ll define playbooks, health signals, and data-driven processes to scale CS across markets, ensuring top-tier customer outcomes and long-term partnerships with hospitality

Qualifications

• Experience leading a customer-success or account-management team.
• Proven ability to drive retention, expansion and renewal metrics.
• Strong negotiation and stakeholder-management skills.

Responsibilities

• Lead a Customer Success team across markets and own revenue from installed base.
• Coach team and maintain commercial standards; handle strategic accounts.
• Build playbooks, rituals and data-driven processes for scaling CS.

Skills

Team leadership

Negotiation

Customer success

Forecasting

Cross-functional

Tools

HubSpot CRM

Job description

Orbisk is hiring a Customer Success Team Lead to build and lead a global CS team, protect and grow revenue from our installed base, and shape the future of our customer journey. You will coach managers and stay close to high-value accounts, driving renewals and expansions while collaborating with Sales, Product and RevOps.

You’ll define playbooks, health signals, and data-driven processes to scale CS across markets, ensuring top-tier customer outcomes and long-term partnerships with hospitality