Customer Success Specialist

Promptwatch; Amsterdam; On-site; EUR 50,000 - 70,000; Full time

Job summary

Promptwatch in Amsterdam is seeking a hands-on Customer Success/CS role to lead onboarding, drive adoption, and ensure customers see our platform as essential to their AI Search strategy. This role blends product understanding with commercial instinct, working across sales, product, and marketing to turn feedback into growth opportunities.

You will translate complex technical concepts into clear value propositions, build long-term relationships, and own the customer journey from onboarding to

Qualifications

• Proven experience in customer success or software sales (SaaS preferred).
• Excellent communication and relationship-building skills.
• Ability to grasp and explain technical concepts with ease.
• Proactive and ownership-driven attitude.
• Startup mindset: hands-on, flexible, and resourceful.
• Curious and eager to learn the ins and outs of AI Search.
• Commercial intuition and natural sense for timing.
• Team player who enjoys collaborating across sales, product, and marketing.

Responsibilities

• Lead onboarding and drive customer adoption of Promptwatch.
• Explain AI Search concepts clearly to customers and stakeholders.
• Collaborate across sales, product, and marketing to align on customer needs.
• Turn customer feedback into growth opportunities and strategic insights.

Skills

Customer success

SaaS sales experience

Communication skills

Technical explanation

Proactive attitude

Startup mindset

AI Search curiosity

Cross-functional collaboration

Job description

Help users unlock the full value of Promptwatch by leading onboarding, driving adoption, and ensuring customers see our platform as critical to their AI Search strategy. This hands-on role combines product understanding with commercial instinct as you work cross-functionally to turn feedback into growth.

• Proven experience in customer success or software sales (SaaS preferred);
• Excellent communication and relationship-building skills;
• Ability to grasp and explain technical concepts with ease;
• Proactive and ownership-driven attitude;
• Startup mindset: hands-on, flexible, and resourceful;
• Curious and eager to learn the ins and outs of AI Search;
• Commercial intuition and natural sense for timing;
• Team player who enjoys collaborating across sales, product, and marketing