Customer Success Manager, Support - EU

Everflow; Amsterdam; Hybrid; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance Stipend

Unlimited PTO and paid holidays

Pension Contribution

Paid parental leave

Startup-like environment

Collaborative team and culture

Education, gym, and equipment stipend

Job summary

Everflow is seeking a Customer Success Manager to join our Amsterdam team. This hybrid role requires in-office presence at least two days per week to support clients and drive product adoption across industries.

You will become a product evangelist, gather client feedback, and partner with internal teams to ensure satisfaction. A background in affiliate marketing and strong English skills are essential.

Qualifications

• 4 years of affiliate marketing or digital advertising experience.
• Experience using Everflow or other affiliate tracking platforms.
• Strong analytical background and internet tech knowledge.
• Background in Ad Operations, Customer Success or Technical Support ideal.
• High proficiency in English.
• University degree/bachelor.

Responsibilities

• Understand complex customer inquiries across industries.
• Communicate clearly internally and with clients.
• Develop product expertise and evangelize features to customers.
• Provide client feedback to internal teams.
• Upsell existing clients on new products and features.
• Learn Jira, Intercom and Planhat while collaborating with customers.

Skills

Affiliate marketing experience

Digital advertising experience

English proficiency

Education

University degree

Tools

Everflow platform

Jira

Intercom

Planhat

Job description

About the role

Customer Success relies on the quality and effectiveness of a CSM’s client interaction. Strong communication between team members, the organization and most importantly to clients encompass the traits a CSM needs in order to be successful. Situational understanding, out of the box thinking and solution seeking are a few key elements that represent qualities in a CSM at Everflow.

Location Requirement

This role is based in our Amsterdam office. The position follows a hybrid schedule with an expectation of working in-office at least two days per week.

What you’ll do

• Ability to comprehend complex inquiries from customers of all industry levels
• Communicate internally and externally concisely & clearly
• Develop expertise with new products and features and be able to evangelize them with customers
• Provide client feedback to internal teams
• Upsell existing clients on new products and features
• Gain proficiency in Jira, Intercom and Planhat while collaborating with customers

Qualifications

• 4 years of affiliate marketing or digital advertising experience required
• Experience using Everflow or other affiliate tracking platform a big plus
• Strong analytical background and a good grasp of internet technologies
• Background in Ad Operations, Customer Success, Technical Customer Support ideal
• High proficiency in English
• Big Plus if you have experience using the Everflow Platform before
• University Degree/Bachelors

Compensation Package:

Annual Base Salary: €50,000 - €60,000 (Holiday pay included)
Bonus potential

Perks include:

• Medical Insurance Stipend
• Unlimited PTO and paid holidays
• Pension Contribution
• Paid parental leave for putting your family first
• Startup-like environment, without the constant rush to raise the next round of funding
• A very collaborative team and culture
• Education, gym, and equipment stipend

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you’ll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and Connection

Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.

Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.

Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.

We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We’re excited to meet you.