Customer Success Manager · SaaS / Ecommerce

TrackBee; Utrecht; Remote; EUR 39,000 - 47,000; Full time

Benefits offered by this job

Remote-first from the Netherlands

Annual global off-sites

Off-sites (e.g., Tokyo 2026)

AI-first environment

Ownership culture

Job summary

TrackBee is hiring a Customer Success Manager to own a European portfolio of merchants and agencies. You will guide onboarding, ensure tracking correctness, and drive value from TrackBee’s product suite, including TrackBee Insights.

The role emphasizes ROAS and funnel performance with a marketing-minded CS approach. You’ll onboard, validate data, and expand the customer base across Europe in a fast-growing SaaS environment.

Qualifications

• 2–4 years in a customer-facing role (CS, AM or client services at an agency).
• Background in performance marketing, media buying, or a performance marketing agency.

Responsibilities

• Own the full customer lifecycle for EU merchants and agencies from onboarding to retention and expansion.
• Validate tracking implementations and interpret data for ad performance.
• Proactively monitor customer health and address risks before they become problems.
• Build strong relationships with marketing managers, performance marketers and agency partners.
• Identify expansion opportunities (additional stores, product upgrades, agency referrals).
• Collaborate with the marketing team on case studies and customer stories.
• Represent customers internally and share insights on what to build next.

Skills

Performance marketing

Media buying

Agency background

Shopify experience

Meta Ads

Google Ads

Klaviyo

Conversion data

Communication

Commercial mindset

AI tools

Multilingual

Tools

Claude

ChatGPT

Job description

In just a few years, we've become a trusted Meta Business Partner and Klaviyo Partner, and we now work with some of the fastest-growing DTC brands and agencies across Europe and the US. Our European customer base is growing fast, and we're looking for a CSM to help us serve them.

At TrackBee, you'll join a young, ambitious, and close-knit team. We move fast, trust each other, and give everyone the freedom to make a real impact from day one.

About the Role

As our Customer Success Manager, you'll own a portfolio of merchants and agencies across Europe. You'll guide them through onboarding, ensure their tracking setup is correct and deliver value, and help them get the most from our growing product suite, including being one of the first to onboard customers onto TrackBee Insights.

What sets this role apart is the marketing angle. Our customers are performance marketers and business owners. They care about ROAS, EMQ, conversion coverage, and funnel performance. The best person for this job understands those concepts from personal experience, not just from a customer success playbook.

What You'll Do

• Own the full customer lifecycle for your portfolio of EU merchants and agencies, from onboarding and technical setup through to retention and expansion.
• Validate tracking implementations and help customers understand what the data is telling them about their ad performance.
• Monitor customer health proactively and address risks before they become problems.
• Build strong, trusted relationships with marketing managers, performance marketers, and agency partners.
• Identify expansion opportunities, including additional stores, product upgrades, and agency referrals.
• Collaborate with the marketing team on case studies, testimonials, and customer stories.
• Represent your customers internally, sharing what resonates, what doesn't, and what we should build next.

You’ll Thrive If You Have

• A background in performance marketing, media buying, or a performance marketing agency, ideally working with Shopify or DTC brands.
• 2 to 4 years of experience in a customer-facing role, whether that’s Customer Success, Account Management, or client services at an agency.
• A solid working knowledge of Meta Ads, Google Ads, and Klaviyo, including how attribution, pixel tracking, and conversion data actually work in practice.
• Experience explaining technical concepts in plain language to marketers and founders who don’t want to hear jargon.
• Strong written and verbal communication skills, with the confidence to run calls, manage expectations, and push back when needed.
• A commercial mindset. You understand the pressure of managing ad budgets and what it means when ROAS drops.
• Curiosity about AI tools and how they’re starting to change how marketers work with data.
• Agency background where you managed multiple Shopify or DTC clients at the same time.
• Familiarity with Claude, ChatGPT, or AI-assisted marketing workflows.
• Native English speaker + additional languages

What We’re Offering

• Competitive base salary in the range of €3500 to €4200 monthly depending on experience.
• An early-stage role at a fast-growing European SaaS company.
• Complete ownership of a strategic portfolio spanning Europe.
• AI-first environment. We invest in the tools and expect you to get leverage out of them. You won’t have to fight to use what works
• Remote-first from the Netherlands, with no fixed office requirements. (Offices located in Utrecht & Enschede next to the train station).
• Annual global off-sites with the full team. In 2026, we went to Tokyo.
• A culture built on speed, ownership, and trust.