Customer Success Manager - (Native Dutch Speaking)

Meltwater; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Flexible PTO

8% holiday allowance

Retirement plan

Gym discount

CalmApp subscription

Hybrid work

Family leave

Professional development

Job summary

Meltwater in Amsterdam is seeking a Customer Success Manager who speaks native Dutch to ensure ongoing value and satisfaction for our customers.

In this hybrid role, you will drive product adoption, guide renewals, and work with Renewal and Account Managers to uncover expansion opportunities.

You will onboard new clients, deliver training, collect feedback in executive reviews, and tailor solutions to each account’s objectives.

Qualifications

• Bachelor's degree or higher required.
• Proven experience in customer success or account management.
• Excellent written and verbal English and Dutch communication.
• Strong relationship-building skills and results-driven mindset.

Responsibilities

• Guide customers to maximize value from Meltwater solutions through product adoption.
• Collaborate with Renewal and Account Managers to align customer needs.
• Support renewals, mitigate risks, and identify expansion opportunities.
• Lead onboarding and training for new customers.
• Gather feedback through executive reviews for continuous improvement.

Skills

Dutch language

English language

Communication skills

Customer success

Account management

Education

Bachelor's degree or higher

Tools

CRM software

Job description

Customer Success Manager - (Native Dutch Speaking)

SalesHybrid Remote , Amsterdam,Netherlands

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training.

At Meltwater, we offer more than just a job—it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.

Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.

What You'll Do:

Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.

Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.

Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.

Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.

Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.

Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.

Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.

Drive client engagement and product adoption to ensure ongoing value delivery.

Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.

Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.

Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

What You'll Bring:

A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.

Demonstrated expertise in customer success, account management, or a related field.

Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.

Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.

Proactive approach in identifying and addressing customer needs and opportunities promptly.

Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.

Excellent written and verbal communication skills in Dutch and English .

Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 4 days a week.

The ability to legally work in the country of hire is required for this position.

What We Offer:

Enjoy flexible paid time off options for enhanced work-life balance

Enjoy an 8% holiday allowance on your total earnings, encompassing bonuses and commissions, to enhance your overall compensation package.

Secure your future with our retirement plan

Stay fit conveniently with reduced gym membership fees within our office building, promoting a healthy work-life balance for all employees.

Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

Energetic work environment with a hybrid work style , providing the balance you need

Benefit from our family leave program , which grows with your tenure at Meltwater.

Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: Singel 250, Amsterdam

Our Story:

At Meltwater , we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around

the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best‑in‑class solutions for our customers.

We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries across the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.