Customer Success Manager

Meltwater; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Flexible paid time off

8% holiday allowance

Travel expense coverage

Retirement plan

Reduced gym membership fees

Complimentary CalmApp subscription

Energetic work environment

Job summary

A leading data analytics company in Amsterdam is seeking a Customer Success Manager to enhance customer satisfaction and retention. The role involves collaborating with internal teams, providing strategic support, and ensuring customers maximize the use of solutions. Ideal candidates will have a Bachelor's degree, 1+ years of account management experience, and exceptional communication skills in English. This hybrid role offers flexibility with office presence required four days a week.

Qualifications

• 1+ years of experience in account management or customer success.
• Exceptional verbal and written communication skills in English.
• Willingness to work in a hybrid environment, 4 days in the office.

Responsibilities

• Collaborate with stakeholders to align customer needs effectively.
• Provide strategic guidance for comprehensive adoption of solutions.
• Conduct onboarding and training sessions for new customers.
• Engage with accounts ahead of renewal dates to support renewals.

Skills

Customer success

Account management

Communication skills

Proactive approach

Team collaboration

English proficiency

French proficiency

Education

Bachelor's degree or higher

Job description

SalesHybrid Remote , Amsterdam,Netherlands

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training

At Meltwater, we offer more than just a job—it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.

Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.

What You’ll Do:

• Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
• Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
• Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
• Foster a deep understanding of customers’ organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
• Seamlessly partner with the Account Manager team to identify upselling and cross‑selling opportunities, driving overall customer account growth.
• Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address ‘at‑risk’ accounts.
• Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
• Drive client engagement and product adoption to ensure ongoing value delivery.
• Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
• Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
• Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

What You’ll Bring:

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• Demonstrated expertise in customer success, account management, or a related field, backed by 1+ years of hands‑on experience in account management.
• Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
• Results‑driven mindset, dedicated to achieving customer satisfaction and fostering their success.
• Proactive approach in identifying and addressing customer needs and opportunities promptly.
• Collaborative spirit, adept at working closely with cross‑functional teams to ensure seamless customer success.
• Exceptional written and verbal communication skills in English are required, with proficiency in French being highly preferred.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 4 days a week.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off for enhanced work‑life balance.
• Enjoy an 8% holiday allowance on your total earnings, encompassing bonuses and commissions, to enhance your overall compensation package.
• We’ve got you covered for travel expenses to the office if you reside in an eligible area.
• Secure your future with our retirement plan.
• Stay fit conveniently with reduced gym membership fees within our office building, promoting a healthy work‑life balance for all employees.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You’ll Work:

Singel 250, 1016 AB Amsterdam

When You’ll Join:

ASAP

Our Story

At Meltwater , we believe that when you have the right people in the right environment, great things happen.

Our best‑in‑class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem‑solvers, and high‑performers who embrace challenges and find new solutions for our customers.

Our award‑winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best‑in‑class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.