Customer Success Manager - Enforcement

Independent Recruiters; Amsterdam; On-site; EUR 80,000 - 120,000; Full time

Benefits offered by this job

15% AIP bonus target

15% equity grant

Job summary

Independent Recruiters in Amsterdam is seeking a Customer Success Manager - Enforcement to oversee European accounts, build relationships, and drive renewal and growth. The role involves coordinating cross-functional teams, negotiating contracts, and ensuring customer satisfaction.

Requires fluency in English and Hungarian, strong Salesforce and data analytics skills, and willingness to travel internationally.

Qualifications

• Proven track record in managing complex B2B accounts across the lifecycle.
• Experience with renewals, upsells, negotiations, and driving revenue KPIs.
• Strong understanding of parking, mobility, or road-user charging sectors.
• Fluency in English and Hungarian; based in Amsterdam; willing to travel internationally.

Responsibilities

• Manage European accounts, build stakeholder trust, define success plans.
• Monitor health, lead renewal planning, and execute upsell strategies.
• Qualify new business opportunities, negotiate contracts, and obtain internal approvals for commercial agreements.
• Coordinate issue resolution with internal teams and manage lifecycle transitions.
• Provide market feedback to internal departments on trends and product improvements.
• Maintain Salesforce records, prioritize tasks by business value, and refine customer success playbooks.

Skills

Account management

Upselling

Customer relationship

Cross-cultural communication

Strategic planning

Presentation skills

Tools

Salesforce

Job description

Beschrijving

Responsibilities Customer Success Manager - Enforcement

• Customer relationships and business reviews: Manage assigned European accounts by building stakeholder trust, defining success plans, and leading quarterly performance reviews.
• Retention and account growth: Monitor customer health to ensure retention, lead renewal planning, and execute upsell and expansion strategies.
• Sales cycle and commercial execution: Qualify new business opportunities, negotiate contracts, and secure necessary internal approvals for commercial agreements.
• Customer commitments and issue coordination: Manage the lifecycle transition, coordinate internal teams to resolve service issues, and escrow significant risks.
• Market insight and cross functional working: Act as the voice of the customer to internal departments, providing feedback on market trends, product improvements, and growth opportunities.
• Planning reporting and improvement: Maintain accurate Salesforce records, prioritize tasks based on business value, and contribute to refining customer success playbooks.

Requirements

Requirements Customer Success Manager - Enforcement

• Proven track record in managing complex B2B accounts, including contract renewals, upsells, negotiations, and driving revenue KPIs through the full customer lifecycle.
• Strong understanding of the parking, mobility, or road-user charging sectors, with an ability to navigate both public-sector and private-operator business environments.
• Exceptional interpersonal and presentation skills with the ability to build credibility and influence senior decision-makers across diverse European cultures.
• Highly organized with proficiency in Salesforce and data analytics to assess performance, manage multiple priorities, and build compelling business cases.
• Professional fluency in both English and Hungarian; must be based in Amsterdam and prepared for regular international travel.

Salaris

The Offer Customer Success Manager - Enforcement

We are looking for candidates to join our client in Amsterdam, working 40 hours per week with a required office presence on Mondays and Thursdays. The role offers a competitive salary range of €80k-€120k, depending on experience. You will also receive an attractive benefits package, including a 15% AIP bonus target and a 15% equity grant.