Customer Success Manager

Valsoft; Boskoop; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Base salary + commission

Holiday allowance 8%

Pension plan

Company car

Contract with potential permanent

Hybrid office in Boskoop

Professional development and training

Team outings and good coffee

Job summary

InfoGroen is seeking a Customer Success Manager in Boskoop, Netherlands, with hybrid work. You will own customer outcomes, driving value, renewals, and growth across a growing book of business.

The role emphasizes operational rigor, cross-functional collaboration, and direct impact on customer success metrics. You will work closely with customers to demonstrate value, expand usage, and coordinate with product and support teams to ensure long-term satisfaction.

Qualifications

• Desire to describe a book of business in numbers and separate personal vs team contributions.
• Ability to read and analyze product usage data without an analyst.
• Influence product, engineering or consulting without formal authority.
• Maintain a steady cadence across a large book and prioritize effectively.
• Strong curiosity and work ethic.
• Fluency in Dutch and strong English (spoken and written).

Responsibilities

• Lead every new customer from kickoff to first value in our software.
• Grow adoption across accounts so the product becomes embedded in customer operations.
• Maintain a current success plan and cadence for each customer, including quiet ones.
• Identify churn risk early and coordinate with product, support, or consulting to change outcomes.
• Own renewal end-to-end, including terms, and drive expansion when opportunities arise.
• Provide feedback to product and leadership with evidence from customer outcomes.
• Help shape InfoGroen's customer success approach as the function is built.

Skills

Fluent Dutch

English proficiency

Job description

About InfoGroen

For more than 30 years, InfoGroen has helped landscapers, green space contractors and tree nurseries run their businesses more efficiently. Our integrated software gives customers a firm grip on their processes, projects, revenue and margins. As the market leader in automation for the green sector, we keep investing in innovation, expertise and long-term customer relationships.

The Opportunity: Customer Success Manager

Customers buy our software to get a firm grip on their processes, projects, revenue and margins. This role makes that outcome happen on purpose for every customer, not only for the ones who ask. You own the full customer outcome: whether they get value, whether they renew, and whether they grow, in that order. Customer Success at InfoGroen is being built, so you'll also help shape how we do this work.

Location: Boskoop, Netherlands (hybrid)

Hours: 40 hours per week

What You'll Own

Getting customers to value

• Lead every new customer from kickoff to first value, e.g. the first project planned, run and invoiced end to end in our software, quickly and on purpose, not just to go-live
• Grow adoption across the account, beyond the first user or team, so our software becomes part of how the customer runs their business

Running your book

• Keep a current success plan and a regular cadence for every customer in your book, including the quiet ones who never call
• Spot risk early from usage and account signals, and bring in product, support or consulting while there's still time to change the outcome with support from our customer health dashboard.

Renewal and growth

• Own the renewal end to end, including commercial terms and negotiation; it should follow naturally from the value the customer has already seen
• Spot when a customer needs more, such as additional modules or users, make the case and close the expansion

Voice of the customer

• Bring what you learn back to product and leadership, with evidence behind it

What We're Looking For

• You can describe a book of business in numbers (account count, renewal rate, average contract value, complexity) and separate your own contribution from the team's
• You've moved a named measure with a before and after figure, such as time to first value, activation, adoption depth or retention
• You can walk through how you spotted churn risk, what you escalated internally and what changed as a result
• You read and analyze product usage data on your own, without an analyst
• You've influenced product, engineering or consulting without authority over them, and can name a specific instance
• You've kept a steady cadence across a large book and can explain how you prioritized
• Off the charts curiosity and work ethic
• Fluent Dutch and a good command of English, spoken and written

Strongly Preferred

• A background in implementation, onboarding or consulting
• You've built something reusable, such as a playbook, a health score or an onboarding program
• You can de-escalate without giving in: say no to a roadmap demand and keep the customer
• Experience with or affinity for the green sector

Your First 90 Days

Days 1–30: understand what value really means here

• Learn our software well enough to demo it and explain why customers buy it
• Talk to customers who renewed, downgraded or left, and find out what actually drove each decision
• Define value in one clear sentence, with a baseline for how long customers take to reach it today

Days 31–60: take ownership

• Take on your first accounts, each with a success plan and cadence
• Lead your first business reviews and renewal conversations
• Take the biggest point of customer friction to the right team, with evidence and a proposed fix

Days 61–90: run the book and show impact

• Take on your full book of accounts, including renewals and expansion
• Show one measurable improvement, with a before and after
• Share a 6-month plan for your book: where the risk is, where the growth is, and what you'll change

Why InfoGroen?

• A base salary plus commission on the new ARR you close, so your earnings grow with what you sign
• 8% holiday allowance and 200 vacation hours (full-time basis)
• Participation in our pension plan
• The option of a company car
• Contract type, e.g. one-year contract with the intention of a permanent contract
• A well-equipped office in Boskoop, known as the "Proeftuin van Holland" (Holland’s horticultural showcase), with the option to work from home when the work allows
• Room for professional development and training
• Fun team outings and great coffee

We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process.

Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.