Customer Success Manager

Eye Security; Den Haag; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Wellness days

Learning budget

Job summary

Eye Security is seeking a Customer Success Manager to own a diverse portfolio from day one, driving adoption and long-term value across our cybersecurity solutions.

You will collaborate cross-functionally with Product, Engineering, and Sales to retain and expand accounts, identifying upsell opportunities and translating customer feedback into product improvements.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or related roles.
• Strong track record of driving retention, satisfaction, and growth.
• Analytical mindset with ability to turn data into actionable insights.

Responsibilities

• Own a portfolio of customers and guide them with tailored success strategies.
• Drive adoption, retention, and long-term value across strategies.
• Identify upsell and cross-sell opportunities through customer insights.
• Advocate for customers and influence product enhancements based on feedback.
• Collaborate with Product, Engineering and Sales to deliver seamless customer experiences.

Skills

Customer Success

Account Management

Data Analysis

CRM Software

HubSpot

Salesforce

Tools

HubSpot

Salesforce

Job description

• As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions
• You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you
• Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention
• Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value
• Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback
• Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences
• Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes

Benefits

• Make an impact: Join a state-of-the-­art cyber security and insurtech organisation where you get to build, scale, and work with world-class experts.
• Culture first: From our annual “Eye-cation” to quarterly company-wide events and monthly team gatherings, we work, grow, and celebrate TOGETHER.
• Time of recharge: We’re generous with our time off, which includes country-specific holidays, floating holidays to celebrate what matters to you, volunteering days, and wellness/mental health days.
• Flexible working arrangements: Working in a hybrid setup from one of our offices, we give everyone the freedom to manage their own schedule with flexible working hours.
• Growth & learning opportunities: Opportunities for personal growth include working on challenging projects, participating in peer learning events, and building individual growth plans. You benefit from a complimentary learning budget, conferences, networking events, and time off for learning and development.

You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plusYou communicate clearly and confidently in both Dutch and English, and you’re comfortable presenting to senior stakeholders and leading customer conversationsYou have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growthYou’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or SalesforceYou bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value