Customer Service & Transport Representative

American President Lines; Roosendaal; Hybrid; EUR 32,000 - 43,000; Full time

Benefits offered by this job

8% holiday pay

Travel allowance

Home working options

CEVAfit program

CEVA Academy

Job summary

CEVA Logistics in Roosendaal seeks a Customer Service & Transport Representative to support order processing and maintain KPI reporting. You will ensure smooth planning between warehouse teams and transporters and serve as the first point of contact for customers.

Key tasks include handling orders, managing customer data, and monitoring carrier performance. A logistics diploma and English proficiency are preferred; hybrid work and standard hours apply.

Qualifications

• MBO / HBO diploma in Logistics.
• Experience with WMS and TMS.
• Proficient in Excel for analytics.
• Good command of English in spoken and written form.

Responsibilities

• Monitor order handling by the warehouse team.
• Prepare, process and check required documents according to guidelines.
• Manage administration of customer data and KPIs.
• Inform customers with correct and timely information and maintain contact.
• Coordinate outbound planning and carrier follow-up.

Skills

Customer service

WMS

TMS

Excel analytics

Education

MBO / HBO diploma in Logistics

Tools

WMS

TMS

Excel

Job description

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589141

Customer Service & Transport Representative

CEVA Logistics is a leading international logistics service provider. In the Benelux region, we operate over 50 locations spread across 30 sites, where more than 11,000 colleagues contribute daily to our success.

YOUR ROLE

How do you make our customers happy? By playing a key part in Customer Service and Transport Planning for our customer, who specializes in spare parts for cranes! You're going to be the first point of contact and keep them informed about the order processing by the warehouse team. You ensure correct administration, various reports and maintain your internal and external KPIs. Also, you ensure that the planning between the warehouse teams and transporters are aligned with each other. Because of you, each team knows which shipment to load in which truck at what time!

As Customer Service & Transport Representative you are going to do the following tasks:

• Monitor the handling of orders by the warehouse team;
• Prepare, process and check required documents in accordance with the guidelines;
• Manage the administration of customer data (complaints, questions, appointments, customer data, overviews, KPIs);
• Ensuring a good customer relationship by providing correct and timely information and maintaining contact with the customer;
• Taking care of outbound planning;
• Monitor carrier performance and shipment follow-up until delivered;
• Maintaining the relationship with our customer partly through cooperation with Customer Service.
• Active role in the testing and implementation of change requests in systems like WMS and TMS.

WHERE WILL YOU WORK?

Your workplace is at one of our locations in Roosendaal, where we have a campus of four warehouses! There you will be part of the Operations Support Team, consisting of 5 till 10 colleagues. Together you ensure that the customer is informed about the order processing and transport schedules are aligned. You will do this in a driven and professional atmosphere, where there is plenty of room for fun and connection! You report to Operations Support Manager, and your working hours vary between 08:00 and 18:00.

WHAT ARE WE LOOKING FOR?

Do you recognize yourself in the following:

• You love customer service! Possibly you have an MBO / HBO diploma in Logistics;
• Experience in, and you get excited about, working with WMS and TMS
• You know how to use Excel into analytics;
• Analysing attitude and skills;
• Making yourself understandable in conversation and via email in English is not a challenge for you;

WHAT DO WE OFFER YOU?

At CEVA Logistics, there are plenty of opportunities to get the best out of yourself and your career. In addition to a dynamic environment in which we achieve our goals together at a high pace and in a results-oriented manner, we offer a position with room for fun and connection. This role can be the first step of a broad career path within our organization. The possibilities to follow your own path are endless!

In addition, we offer you the following:

• A gross monthly salary between € 2.868 and € 3.822 plus 8% holiday pay (classification depending on, among other things, your work experience and level of education);
• A one-year contract with the prospect of permanent employment;
• 25 vacation days, 5 ADV days and the possibility to (sell) buy extra leave;
• Profit sharing of max. 3% for positive company results;
• Travel allowance from 10.0 km home-work distance;
• Possibilities to working from home (negotiable with your manager);
• Possibilities to participate at our CEVAfit program; and
• Possibilities to develop yourself with all kind of tools from our CEVA Academy;

We look forward to welcoming you to CEVA Logistics for an exciting career!

Acquisition in response to this vacancy is not appreciated.

Want to learn more about CEVA Logistics?

Click this link: https://www.cevalogistics.com/en/who-we-are/about-ceva-logistics