Transport Supervisor

American President Lines; Heerlen; On-site; EUR 37,000 - 50,000; Full time

Benefits offered by this job

Holiday pay 8%

Permanent contract after 1 year

25 vacation days

Profit sharing

Travel allowance

Work from home options

CEVAfit program

CEVA Academy training

Job summary

CEVA Logistics in Heerlen is seeking a Transport Supervisor to coordinate operations at our Medical Campus. You will lead a small team, manage customer and carrier relationships, and ensure on-time, cost-efficient transport execution.

You will collaborate with customers, carriers, and internal teams to establish agreements, monitor KPIs, and drive continuous improvement. Working hours are 07:30–18:00 with ongoing coaching and development.

Qualifications

• HBO (higher professional education) level of working and thinking.
• Professional attitude towards customers in a B2B environment.
• Proficiency in English (spoken and written).
• Experience in a supervisory and coordinating role.
• Ability to perform effectively under pressure.
• Strong skills in Microsoft Office; advanced Excel skills are a plus.

Responsibilities

• Maintaining strong customer and carrier relationships through performance reporting and review calls.
• Acting as the main point of contact and escalation for carrier issues.
• Providing input for the monthly Business Review Meeting (MBR).
• Participating in transport optimization projects with customers.
• Organizing, coaching, and leading the team, including performance and appraisal reviews.
• Driving continuous improvement within the team and processes.

Job description

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CEVA Logistics is a leading international logistics service provider. In the Benelux region, we operate over 50 locations spread across 30 sites, where more than 11,000 colleagues contribute daily to our success.

YOUR ROLE

For our location in Heerlen, we are looking for a Transport Supervisor. In this role, you will have a coordinating and versatile position within our Heerlen site. You will work closely with both the customer and carriers. Your team is responsible for receiving, instructing, and processing all incoming and outgoing trucks.

As the primary point of contact for the customer regarding transport operations at this location, you will work together to establish operational agreements with transport providers. You will monitor and ensure that carriers comply with these agreements, including commitments related to lead times, quality standards, processes, and KPIs.

Your responsibilities will include:

• Maintaining strong customer and carrier relationships through activities such as performance reporting and periodic review calls with carriers and customers;
• Acting as the main point of contact and escalation point for carrier-related issues;
• Providing input for the monthly Business Review Meeting (MBR);
• Participating in customer projects focused on transport optimization initiatives;
• Organizing, coaching, and leading your team, including conducting performance and appraisal reviews;
• Driving continuous improvement within your team, department, and operational processes.

WHERE WILL YOU WORK?

You will be based at our Medical Campus in Heerlen, where you will become part of our Transport Department. Together with your team, you will ensure excellent service delivery to our customer and make a real difference. You will also work closely with various teams across the office and warehouse.

In this role, you will build and maintain a strong network of relationships both within and outside the organization. You will report directly to the Contract Manager.

We work in an informal and collaborative environment, with plenty of room for enjoyment, teamwork, and personal connection. Your working hours will vary between 07:30 and 18:00. In addition, you can expect ongoing coaching and on-the-job learning from your manager and colleagues to support your professional development.

WHAT ARE WE LOOKING FOR?

You are an ambitious professional who thrives in a dynamic environment. You enjoy building strong customer relationships and are eager to further develop your leadership skills to bring out the best in your team. With your proactive mindset and strong communication skills, no challenge is too difficult to solve.

You are analytical, process-oriented, and passionate about continuous improvement. In addition, you are highly personable, resilient under pressure, and flexible when it comes to supporting colleagues and adapting your working hours during peak periods.

You bring the following knowledge and experience:

• Demonstrated HBO (higher professional education) level of working and thinking;
• A professional attitude towards customers in a B2B environment;
• Professional proficiency in English, both spoken and written;
• Experience in a supervisory and coordinating role;
• Ability to perform effectively under pressure;
• Strong skills in working with automated systems and Microsoft Office applications. Advanced Excel skills are considered a plus.

WHAT DO WE OFFER YOU?

At CEVA Logistics, there are plenty of opportunities to get the best out of yourself and your career. In addition to a dynamic environment in which we achieve our goals together at a high pace and in a results-oriented manner, we offer a position with room for fun and connection. This role can be the first step of a broad career path within our organization. The possibilities to follow your own path are endless!

In addition, we offer you the following:

• A gross monthly salary between € 3.299 and € 4.462 plus 8% holiday pay (classification depending on, among other things, your work experience and level of education);
• A one-year contract with the prospect of permanent employment;
• 25 vacation days, 5 ADV days and the possibility to (sell) buy extra leave;
• Profit sharing of max. 3% for positive company results;
• Travel allowance from 10.0 km home-work distance;
• Possibilities to working from home (negotiable with your manager);
• Possibilities to participate at our CEVAfit program; and
• Possibilities to develop yourself with all kind of tools from our CEVA Academy;

We look forward to welcoming you to CEVA Logistics for an exciting career!

Want to learn more about CEVA Logistics?

Click this link: https://www.cevalogistics.com/en/who-we-are/about-ceva-logistics