Account Support Specialist

American President Lines; Waalwijk; Hybrid; EUR 33,000 - 47,000; Full time

Benefits offered by this job

Profit-sharing

Vacation days

Leave days

Flexible hours

Hybrid remote option

CEVA CLA benefits

Job summary

CEVA Logistics, a leading international logistics provider, is hiring for an Account Support Specialist in Waalwijk. You will join a 12-person team and work in a hybrid setup, alternating between home and the office, supporting back-office ticket processing, inventory, and reporting.

You will collaborate with project managers, process owners, operations, and carriers, with English used for external email communication and Teams for internal discussions.

Qualifications

• Completion of a degree at MBO level 4.
• Proficient with multiple systems and advanced Excel skills.
• Initiative-taking, situational awareness and strong teamwork.
• Proficient English speaking and writing.

Responsibilities

• Proactively identify and propose improvements in our services.
• Respond to inquiries regarding orders, backorders, shipments and returns via email.
• Manage inventory and contribute to purchasing processes.
• Assist in shipment investigations.
• Generate reports from various systems and inform stakeholders.

Skills

Advanced Excel skills

Strong teamwork

Initiative-taking

Situational awareness

Education

MBO level 4 degree

Tools

Multiple systems

Job description

CEVA Logistics is a leading international logistics service provider. In the Benelux region, we operate over 50 locations spread across 30 sites, where more than 11,000 colleagues contribute daily to our success.

YOUR ROLE

As an Account Support Specialist, you and your colleagues support the back office by processing and resolving incoming service requests in the ticket system. These requests may involve purchasing devices and accessories, addressing delivery inquiries, collaborating with Vodafone co-workers on inventory reports, and more. If you are seeking a position with diverse tasks and the ability to make a meaningful impact, this is the job for you.

You collaborate with Project Managers, Process Owners, Operations departments in our warehouses, Vodafone customer service, and various carriers and suppliers. Communication primarily takes place via email in English, while internal discussions occur either in the office or through Teams. Your contributions can make a significant difference by helping colleagues identify bottlenecks and enhance processes.

You will be part of a team comprising 12 other Account Support Specialists and the Manager of Account Support, stationed in Waalwijk. The team operates in a hybrid manner, alternating between working from home and the office.

WHAT ARE YOU GOING TO DO?

• Proactively identify and propose improvements in our services;
• Respond to customer and colleague inquiries regarding order processing, backorders, shipments, and returns via email;
• Manage inventory and contribute to the purchasing process;
• Assist in shipment investigations;
• Generate reports using data from various systems and communicate relevant information to stakeholders.

WHAT ARE WE LOOKING FOR?

• Completion of a degree at MBO level 4;
• Proficiency in working with multiple systems and advanced Excel skills;
• Initiative-taking, situational awareness, and strong teamwork;
• Proficient English language skills in both speaking and writing;
• Full-time availability during office hours is preferred.

WHAT DO WE HAVE TO OFFER?

At CEVA Logistics, we have plenty of opportunities to make the most of yourself and your career. This role can be the first of a broad career path within our organization. Due to the different logistics solutions we offer, there is always a challenging role for you within the organization.

Besides a dynamic environment in which we achieve our goals together at a high pace and in a result-oriented way, we offer room for fun, connection and flexibility.

Also good to know:

• A gross monthly salary between €2.946,90 and €4.187,42 and 8% holiday allowance (salary depends on experience and educational background);
• Employment conditions in line with our own CEVA CLA, including 25 vacation days and 5 additional leave days based on full-time employment;
• Profit-sharing of up to 3% in case of positive company results and a good pension scheme;
• Flexible working hours, giving you ownership of your own schedule and the possibility to work from home (up to one day per week);
• A full-time position based on 39.25 hours per week; part-time employment (32 or 36 hours) is negotiable;
• Fun activities and team drinks organized within the team;
• Opportunities for personal development through courses and training via the CEVA Academy. Pursuing a degree alongside your work is also possible;
• And great workplace at the #3 logistics provider in the Netherlands!

CEVA Logistics has its own collective labour agreement (CLA), which can be found via this link: CEVA Logistics CLA

A Certificate of Good Conduct (VOG) application and a personality questionnaire are part of the application process.