Customer Service Specialist

JP Gray; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Job summary

JP Gray in Amsterdam is seeking a Customer Service Specialist to support order management and customer communications in an international environment. This full-time, 12-month contract follows established procedures to ensure accurate shipping and documentation.

You will handle routine requests, provide order status updates, and escalate complex issues to senior staff while maintaining attention to detail and timely responses.

Qualifications

• 1-2 years of working experience
• Attention to detail and organizational skills
• Ability to handle routine administrative tasks

Responsibilities

• Improve transparency and responsiveness with customers
• Identify risks and opportunities to improve order management
• Escalate undocumented issues to higher level staff
• Process standard document requests and confirm shipping docs
• Explain order status, invoices, and contract balances to customers
• Process low complexity change requests per policy
• Process straightforward customer orders across platforms
• Handle basic issues under supervision and escalate more complex ones

Skills

Customer service

Administrative tasks

Communication skills

Job description

Customer Service Specialist

Are you looking for a challenging opportunity where you will have the chance to build a stronger, more sustainable future and cultivate your career as Customer Service Specialist? Would you like to work in an international environment where you will be dealing with multiple stakeholders internally and externally? Then this might be the opportunity for you!

Contract: Full-time (40h);

Contract: 12 months (extension or take-over possible)

Starting date: As soon as possible

Where will you work?

You will work within an international company that is active in over 70 countries over the world. They are one of the biggest innovators in the food industry where they are striving on a daily basis, together with 155 000 colleagues, creating a more sustainable world. They combine 155 years of experience with new technologies and insights to serve as a trusted partner for food, agriculture, financial and industrial customers in more than 125 countries. Impressive right?!

Purpose of the job

In the role as Customer Service Specialist, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers.

What you will be doing as Customer Service Specialist:

• You will contribute to an increased level of transparency, communication and responsiveness with our customers
• Proactively identify risks and opportunities to improve the order management processes.
• Escalate undocumented issues that are not commonly defined or known to higher level staff.
• Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer
• Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order
• Receive and process low complexity change requests following defined policies and procedures
• Receive and process straightforward customer orders across multiple platforms following standard procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff

What does your profile look like?

• Likes to run administrative and routine activities.
• Has an eye to details.
• Plans and prioritizes work to meet commitments aligned with organizational goals
• 1-2 years of working experience