Customer Service Representative Parcel

DSV - Global Transport and Logistics; Geverik; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

24 days annual leave

8% holiday allowance

Pension scheme

Job summary

DSV - Global Transport and Logistics is seeking a Customer Service Representative Parcel for Maastricht Airport. You will be the link between international customers and our operations, tracking shipments from booking to destination and keeping customers informed.

You will handle inquiries by phone and email, coordinate with integrators, couriers and carriers, and translate customer requirements into the right actions while ensuring compliance and on-time delivery.

Qualifications

• Customer-focused mindset
• Proactive attitude and attention to detail
• Strong communication in Dutch and English
• Interest in transport and logistics

Responsibilities

• Book and monitor shipments, proactively inform customers on progress and status
• Process customer contacts and shipment details in our transport management system from initial contact to invoicing
• Maintain contact with integrators, courier companies and carriers to ensure on-time processing
• Translate customer requirements into the right approach while considering safety and environmental regulations

Skills

Customer focus

Proactive attitude

Communication skills

Dutch & English

Job description

Job Req Number: 127034

Time Type: Full Time

Move forward as Customer Service Representative Parcel at DSV in Maastricht-Airport

Do you get energy from customer contact, enjoy variety and like making sure everything is taken care of? At DSV, you will have the opportunity to put your customer-focused skills to work in an international environment, take responsibility and grow with an ambitious team.

You get it done

A shipment needs to arrive at the right place today, a customer has an urgent question or a courier needs to be dispatched quickly. You keep an overview, liaise with the right parties and make sure everything keeps moving: you’re on it.

How you do this? As a customer service representative within DSV Parcel, you are the link between our international customers and our operations. From the moment a customer books a shipment until it reaches its destination, you monitor its progress. You answer questions by phone and email, keep customers informed about the status of their shipments and think along with them when things do not go exactly as planned. You make sure customers know where they stand and that commitments are honoured.

To make this happen, you work closely every day with colleagues, integrators, courier companies and carriers. You keep track of multiple shipments and customer enquiries at the same time, set the right priorities and take immediate action when needed. Thanks to your overview, communication skills and solution-oriented approach, shipments keep moving and customers can rely on the service they expect from DSV. You achieve this by:

• booking and monitoring shipments and proactively keeping customers informed about the progress and status of their parcels;
• accurately processing customer contacts and shipment details in our transport management system and monitoring the process from the initial customer contact through to invoicing;
• maintaining contact with integrators, courier companies and carriers to ensure shipments are collected and processed as agreed;
• translating customer requirements and expectations into the right approach, taking applicable safety and environmental regulations into account.

Your team stands out within DSV by the strong growth it has experienced in recent years. As a relatively young part of DSV, the team is characterised by ambition, drive and an informal atmosphere. We work hard every day to provide our customers with the best possible service, but we consider it just as important to have fun together and celebrate our successes.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

At DSV Parcel, you have the freedom to contribute ideas, take initiative and develop yourself. We work hard for our customers, but above all, we do it together and have a lot of fun along the way, says Rowan de Jonge, Team Lead Customer Service.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• a customer-focused mindset and the energy to help customers and find the right solution;
• a proactive attitude, attention to detail and the drive to achieve the best possible results together with your team;
• good communication skills and a good command of both Dutch and English, spoken and written;
• an affinity with transport and logistics and the curiosity to further develop your knowledge of the world of international parcel shipments.

It all counts for this vacancy of customer service representative parcel in Maastricht Airport. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary based on the knowledge and experience you bring;
• 24 days’ annual leave, 4 ADV days and 8% holiday allowance;
• an attractive pension scheme, part of which is premium-free, with an employee contribution of 5%;
• access to knowledge and training through our DSV Academy and external training programmes, helping you develop and shape your career path;
• the freedom and opportunity to take initiative in an informal environment where you will become part of a committed, friendly and, above all, enjoyable team!

DSV – Global transport and logistics

Werken bij DSV betekent is als sporten in de beste competitie.

Als wereldleider in transport en logistiek hebben we een buitengewone groei doorgemaakt. En die zetten we voort door te blijven innoveren, digitaliseren en voort te bouwen op onze successen.

Met bijna 150.000 collega's in meer dan 90 landen bieden we elke dag een solide dienstverlening aan onze klanten en helpen wij hen hun doelen te bereiken. We weten dat we dit het beste kunnen bereiken door nieuw talent, frisse perspectieven en ambitieuze mensen zoals jij aan te trekken.

Bij DSV zit presteren in ons DNA. We werken niet alleen in de logistiek - we willen de toekomst van logistiek vormgeven. Deze ambitie vertaalt zich in een dynamische omgeving gebaseerd op samenwerking met teamspelers van wereldklasse, het nemen van verantwoordelijkheid en actie. We waarderen inclusiviteit, omarmen verschillende culturen en respecteren elk individu. Als je een impact wilt maken, het vertrouwen van klanten wilt verdienen en je carrière wilt uitbouwen met de leukste collega’s van Nederland, dan is DSV jouw werkgever!

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