Customer Service Representative - (must be Fluent in Spanish, German, and English)

Fortifi Food Processing Solutions; Huizen; On-site; EUR 36,000 - 48,000; Full time

Job summary

Fortifi Food Processing Solutions in the Netherlands is seeking a Customer Service Representative fluent in German and English to support Bettcher global sales managers with transactions, shipping needs and issue resolution.

You will handle calls and emails regarding quotes, orders, returns, and shipments; enter orders; and coordinate paperwork for international shipments when applicable. A proactive, team-oriented approach is essential.

Qualifications

• Fluency in German, English, and Spanish is required.
• Minimum 3 years of customer service experience.
• Proficiency with databases for order entry and shipping documentation.

Responsibilities

• Answer customer calls and provide service and support regarding transactions, quotes, orders, returns, shipments and product questions.
• Receive and enter email, phone or fax orders from customers and sales team.
• Support end-to-end transactional requests for Bettcher’s product and parts offerings, including international shipments.

Skills

Fluency in German

Fluency in English

Fluency in Spanish

Customer service experience

Education

High school diploma or equivalent

Tools

Database proficiency

Order entry systems

Job description

Customer Service Representative - (must be Fluent in German, English)

Job Category : ADMINISTRATION

Requisition Number : CUSTO002197

• Posted : October 8, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Position Summary:

Responsible for providing support to all customers and Bettcher global sales managers for transactional processing, shipping needs and issue resolution.

Responsibilities:

• Answer customer calls and provide service and support regarding any transactions, including but not limited to quotes, orders, returns, shipments and basic product questions
• Receive and enter email, phone or fax orders from customers and sales team
• Develop and possess ability to independently support end to end transactional and inquiry requests for Bettcher’s full product offering, including, but not limited to Food Processing and Food Service equipment and parts and 3 rd party product offerings
• Call customers when necessary to advise of shipment delays and/or information necessary to process purchase orders and make necessary order changes
• Initiate orders for equipment, replacement parts and/or correcting errors
• Solicit sale of new or additional services
• Resolve customer issues in a professional manner to continue to make Bettcher a customer’s most valued supplier
• Initiate and coordinate paperwork and required documents for processing international shipments when applicable
• Support Bettcher global sales managers to facilitate effective communication between the customer/distributor regarding orders, estimates and inquiries
• Process order returns, credits and warranty claims
• Expedite orders with the factory when necessary
• Provide shipping (tracking) information
• Provide information on product pricing, product availability and lead times
• Promotes a positive working environment that encourages teamwork to achieve excellence in customer service
• Demonstrate a positive image and support implementation and execution of change
• Exhibit a willingness to take on new responsibilities as requested or required
• Other duties as assigned.

Requirements:

• Fluency in Spanish, German, and English required. (Fluency in Dutch a plus)
• High school diploma or equivalent
• Customer service experience (minimum 3 years)
• Proficiency in using data bases for order entry
• Excellent written and verbal communication skills
• Positive attitude and self-motivated.
• Export compliance and / or international shipping experience a plus

Preferred Requirements:

• CRM experience
• Bachelor’s degree in business, communications

Values:

• Live Our Core Values:
• Authenticity – To act with trust, respect, integrity, and shared risk,
• Courage – To seek ownership and think big, embrace change, make bold decisions,
• Creativity – To apply our individual skills to make a difference and be accountable,
• Drive for results – Deliver on our commitments

Lead through Our Business System:

• 80/20 Thinking – prioritization, simplification, and continuous improvement,
• Business Planning – enable “full potential” in the business,
• Empowerment – maximize the contribution of our “most valuable asset”,
• Paced, Disciplined Execution – accelerate and deliver “value” for our investors