Customer Service Representative (Fixed-term)

signode; Netherlands; On-site; EUR 28,000 - 42,000; Full time

Job summary

Signode in the Netherlands seeks a motivated sales administrator to process orders in ERP, manage invoicing, and coordinate with external and internal sales teams. You will confirm prices with customers, handle queries, and maintain CRM records, while ensuring timely delivery and accurate documentation.

You will work in a fast-paced environment, using ERP/CRM tools, and you will communicate in Dutch and English, with French a plus.

Qualifications

• Bachelor's degree plus 2 years of specialization in sales.
• Strong commercial acumen and customer orientation.
• Excellent Dutch and English; French is a plus.
• ERP and CRM experience; proficient with Windows.
• Autonomous, organized and team oriented.

Responsibilities

• Check commercial accuracy of all orders and process in ERP.
• Raise orders for machines projects and process staged payments.
• Confirm prices with customers prior to orders.
• Invoice customers including consignments and rentals.
• Handle customer queries and chase overdue debt.
• Maintain CRM with up-to-date records.
• Support external sales with reports and scorecards.
• Pass inquiries to relevant sales teams.
• Follow material return process (MR).
• Raise credit notes for returns or price discrepancies.
• Coordinate with supply chain on lead times.
• Set up new customer accounts and credit applications.
• Respond to price evolution instructions from management.

Skills

Commercial acumen

Customer oriented

Resilience

Attentiveness

Empathy

Professional phone manner

Autonomous

Organized

Team oriented

ERP experience

CRM experience

Profit oriented

Problem solving

Dutch language

English language

French language

Education

Bachelor's degree

Sales specialization

Tools

ERP

CRM

Job description

Key accountabilities include:

• Check commercial accuracy of all orders and process orders entry in ERP in a timely and efficient manner, for all customers.
• Raise orders and for machines projects / process invoices for staged payment deliveries.
• Confirm price with customer prior to order.
• Invoice Customers including consignment stock/ rentals….
• Follow instructions of your top management regarding prices evolutions and various other prices instructions.
• Manage customers’expectations in term of lead times and pro-actively chasing up backorder items
• Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc )
• Provide customers with requests for datasheets, account creation etc
• Support external sales with customer reports / scorecards
• Pass on any inquiries beyond their remit to internal sales / external sales / project sales etc
• Follow MR (material return process) for material (defective, wrong deliveries……)
• Raise any credit notes for material returns / price discrepancies
• Check lead times of products with supply chain
• Deal with invoice queries / chase overdue debt
• Set up new accounts / send customer credit application forms
• When in place keep CRM updated

Position qualifications:

• Ideally a bachelor's degree plus 2 years of specialization in sales,
• Commercial Acumen.
• Customer oriented
• Resilience
• Attentiveness
• Empathy
• Professional phone manner.
• Autonomous, organized, motivated and team orientated.
• ERP and CRM experience
• Profit / Achievement orientated.
• Systematically practicing the exchange and sharing of information,
• Internet generation,
• Good knowledge and competency with Windows environment,
• Interest for technical equipment,
• Ability to solve problems
• Perfect Dutch speaker mandatory,
• English mandatory,
• Proficiency in French is a plus.

Offer : fixed-term contract 5 months