Customer Service Representative B2B - Start People

Jobster; Tilburg; Hybrid; EUR 38,000 - 46,000; Full time

Benefits offered by this job

25 vacation days + 8% holidayallowance

13 ADV days and a 13th month included

Travel allowance €0.21 per km

Hybrid work after onboarding

Full-time contract via StartPeople (op

Job summary

International Flavors & Fragrances zoekt een klantgerichte professional die een eigen klantenportefeuille beheert en als schakel fungeert tussen klanten en interne afdelingen zoals productie, logistiek, supply chain en financiën. Je zorgt voor soepele processen, tevreden klanten en correcte administratie.

Belangrijkste taken zijn het beheren van het Order-to-Cash-proces, het overzicht houden over de hele supply chain, proactief problemen coördineren en klantbehoeften vertalen naar concrete

Qualifications

• B2B klantendienstervaring en Order-to-Cash-ervaring in logistiek of supply chain.
• Uitstekende beheersing van Engels en Italiaans (min. C1).

Responsibilities

• Managing the Order-to-Cash process.
• Maintaining a helicopter view of the full supply chain.
• Anticipating issues and coordinating solutions with other teams.
• Identifying and assessing customer needs to ensure high satisfaction.
• Recording customer issues and performing root cause analysis.
• Handling financial disputes and processing credit notes when required.
• Ensuring accurate order processing, including month-end closing.
• Updating and improving internal procedures.

Skills

Klantendienstervaring (B2B)

Order-to-Cash

Logistiek / supply chain

Engels (C1)

Italiaans (C1)

Communicatievaardigheden

Job description

Wat je gaat doen

In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up.

Wat je gaat doen

In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up. Your main responsibilities include:

• Managing the Order-to-Cash process;
• Maintaining a helicopter view of the full supply chain;
• Anticipating issues and proactively coordinating solutions with other teams;
• Identifying and assessing customer needs to ensure high satisfaction;
• Recording customer issues and performing root cause analysis;
• Handling financial disputes and processing credit notes when required;
• Ensuring accurate order processing, including month-end closing;
• Updating and improving internal procedures.

Wat we je bieden

• Monthly salary: €3.445 – €4.137 depending on experience;
• 25 vacation days + 8% holiday allowance;
• 13 ADV days and a 13th month of 8,775 included in a flexible budget;
• Travel allowance of €0.21 per km;
• A fulltime contract through StartPeople with the possibility of a contract directly at IFF based on performance;
• Initial period fully on-site for training, followed by hybrid working after a set onboarding period.

Functie-eisen

• Customer Service experience (B2B) and Order-to-Cash experience in logistics or supply chain operations;
• Excellent command of English and Italian with a minimum of C1 level;
• Available 40 hours per week;
• Strong organizational skills and the ability to maintain overview;
• Ability to work independently and take ownership;
• Strong communication skills and professional behavior.

Over het bedrijf

International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes — enjoyed by millions of people around the world.

#Jobster