Customer service representative

Start People; Tilburg; On-site; EUR 38,000 - 46,000; Full time

Benefits offered by this job

Holiday allowance

Vacation days

13th month

Travel allowance

Job summary

Start People Tilburg is seeking a Customer Service Representative B2B. You will manage your own customer portfolio and act as a critical link between customers and multiple internal departments—production, logistics, supply chain, and finance—to ensure smooth processes and accurate follow-up.

Responsibilities include managing the Order-to-Cash process, maintaining an overview of the full supply chain, and proactively coordinating solutions with other teams while ensuring high customer

Qualifications

• MBO level education required.

Responsibilities

• Manage your own customer portfolio and act as a key link between customers and internal departments (production, logistics, supply chain, finance).
• Oversee the Order-to-Cash process and maintain a high-level view of the full supply chain.
• Anticipate issues and coordinate solutions with other teams; assess customer needs to ensure high satisfaction.
• Record customer issues, perform root cause analysis and manage financial disputes including credit notes.
• Ensure accurate order processing and assist with month-end closing; update and improve internal procedures.

Job description

Omschrijving functie

Start People Tilburg €3.445 - €4.137 1 - 40 uur MBO Bewaar vacature Open in nieuwe tab Customer Service Representative B2B Salaris €3.445 - €4.137 Uren 1 - 40 uur Dienstverband Vast Werklocatie Tilburg Opleidingsniveau MBO Branche Industrie Functieomschrijving Wat je gaat doen

In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up. Your main responsibilities include:

• Managing the Order-to-Cash process;
• Maintaining a helicopter view of the full supply chain;
• Anticipating issues and proactively coordinating solutions with other teams;
• Identifying and assessing customer needs to ensure high satisfaction;
• Recording customer issues and performing root cause analysis;
• Handling financial disputes and processing credit notes when required;
• Ensuring accurate order processing, including month-end closing;
• Updating and improving internal procedures.

Wat we je bieden

• Monthly salary: €3.445 - €4.137 depending on experience;
• 25 vacation days + 8% holiday allowance;
• 13 ADV days and a 13th month of 8,775 included in a flexible budget;
• Travel allowance of €0.21 per km;
• A fulltime contract through StartPeople with the possibility of a contract directly at IFF based on performance;
• Initial period fully on-site for training, followed by hybrid working after a set onboarding period.

International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes - enjoyed by millions of people ...

Adres P.J. Oudweg 61 1314CK ALMERE Nederland