Customer Service Representative B2B

Uitzendbureau; Tilburg; Hybrid; EUR 38,000 - 46,000; Full time

Benefits offered by this job

25 vakantiedagen + 8% vakantietoeslag

13 ADV-dagen + 13e maand

Reiskostenvergoeding €0,21/km

32–40 uur contract

Training on-site gevolgd door hybride

Job summary

International Flavors & Fragrances in Tilburg zoekt een proactieve klantenservicemedewerker met verantwoordelijkheid voor een eigen klantenportfolio en als schakel tussen klanten en interne afdelingen zoals productie, logistiek, supply chain en financiën.

Je beheert het Order-to-Cash proces, houdt het overzicht over de hele keten en anticipeert op issues. Vereist zijn sterke Engels- en Italiaansvaardigheden (C1) en beschikbaarheid van 32–40 uur per week.

Qualifications

• Klantgerichte benadering en sterke communicatie
• Ervaring met Order-to-Cash processen
• Inzicht in logistiek of supply chain
• Beschikbaar 32–40 uur per week

Responsibilities

• Beheer van het Order-to-Cash proces
• Overzicht houden van de volledige supply chain
• Proactief afstemmen met andere teams
• Identificeren van klantbehoeften voor tevreden klanten
• Registreren van klantproblemen en root-cause analyse
• Behandelen van financiële geschillen en creditnotes
• Zorgen voor correcte orderverwerking inclusief maandafsluiting
• Bijwerken en verbeteren van interne procedures

Skills

Klantservice B2B

Order-to-Cash

Logistiek ervaring

Engels (C1)

Italiaans (C1)

Job description

Vacaturebeschrijving In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up.

Wat je gaat doen

• Managing the Order-to-Cash process;
• Maintaining a helicopter view of the full supply chain;
• Anticipating issues and proactively coordinating solutions with other teams;
• Identifying and assessing customer needs to ensure high satisfaction;
• Recording customer issues and performing root cause analysis;
• Handling financial disputes and processing credit notes when required;
• Ensuring accurate order processing, including month-end closing;
• Updating and improving internal procedures.

Wat we je bieden

• Monthly salary: €3.445 - €4.137 depending on experience;
• 25 vacation days + 8% holiday allowance;
• 13 ADV days and a 13th month included in a flexible budget;
• Travel allowance of €0.21 per km;
• A 32-40 hour contract through StartPeople with the possibility of extension based on performance;
• Initial period fully on-site for training, followed by hybrid working after a set onboarding period.

Functie-eisen

• Customer Service experience (B2B)and Order-to-Cash experience in logistics or supply chain operations;
• Excellent command of English and Italian with a minimum of C1 level;
• Available 32 - 40 hours per week;
• Strong organizational skills and the ability to maintain overview;
• Ability to work independently and take ownership;
• Strong communication skills and professional behavior.

Over het bedrijf

International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes - enjoyed by millions of people around the world.

Salarisomschrijving

€3445 - €4137 monthly

Dienstverband:

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels