Customer Service Representative

Exactpi Multilingual Recruitment; Leiden; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Onboarding and training

Career development

Exposure to international markets

Job summary

Exactpi Multilingual Recruitment is seeking a French Speaking Customer Care Representative to be the first point of contact for our French-speaking customers. You will provide timely information, resolve inquiries, and ensure a high level of customer satisfaction across channels.

Join a dynamic team in an international environment, with onboarding, training, and opportunities for growth to develop your professional skills while serving a diverse client base across Europe.

Qualifications

• Native-level French or C2 proficiency.
• 1 to 3 years of customer care or related experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Customer-oriented mindset with a proactive attitude.
• Good organizational skills and attention to detail.
• Experience with CRM systems and Microsoft Office is preferred.

Responsibilities

• Act as the first point of contact for French-speaking customers.
• Handle customer inquiries via phone, email, and other communication channels.
• Provide information regarding products, services, orders, and account-related questions.
• Resolve customer issues and ensure a positive customer experience.
• Escalate complex cases to the appropriate internal teams when necessary.
• Work closely with departments such as Sales, Logistics, Operations, and Finance.
• Process customer requests accurately and efficiently.
• Maintain up-to-date customer records in CRM and internal systems.
• Follow up on open cases and ensure timely resolution.
• Support customer onboarding activities when required.
• Identify recurring customer issues and contribute ideas for process improvements.
• Ensure all customer interactions are handled professionally and in line with company standards.

Skills

French language

Communication skills

Problem solving

Organizational skills

Team player

Tools

CRM systems

Microsoft Office

Job description

Our client is a growing international organization with customers across Europe. To support continued expansion in the French-speaking market, they are looking for a customer-focused professional who is passionate about delivering outstanding service and building positive customer relationships.

As a French Speaking Customer Care Representative, you will play an important role in ensuring customers receive timely support and accurate information. You will be the first point of contact for client inquiries and will work closely with various internal teams to provide effective solutions and maintain high levels of customer satisfaction.

This is an excellent opportunity for someone with some customer service experience who is looking to develop their career within an international company.

This role offers the opportunity to join a growing international company where customer satisfaction is a top priority. You'll gain valuable experience, develop your professional skills, and become part of a dynamic team that values initiative, collaboration, and excellent service.

If you are fluent in French, enjoy helping people, and are looking for the next step in your customer service career, we would love to hear from you.

Key Responsibilities:

• Act as the first point of contact for French-speaking customers.
• Handle customer inquiries via phone, email, and other communication channels.
• Provide information regarding products, services, orders, and account-related questions.
• Resolve customer issues and ensure a positive customer experience.
• Escalate complex cases to the appropriate internal teams when necessary.
• Work closely with departments such as Sales, Logistics, Operations, and Finance.
• Process customer requests accurately and efficiently.
• Maintain up-to-date customer records in CRM and internal systems.
• Follow up on open cases and ensure timely resolution.
• Support customer onboarding activities when required.
• Identify recurring customer issues and contribute ideas for process improvements.
• Ensure all customer interactions are handled professionally and in line with company standards.

Requirements:

• Native-level French or C2 proficiency.
• 1 to 3 years of experience in customer care, customer service, hospitality, administration, or another customer-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Customer-oriented mindset with a proactive approach.
• Good organizational skills and attention to detail.
• Comfortable using Microsoft Office and CRM systems.
• Ability to prioritize tasks and manage multiple responsibilities.

Who You Are:

• Friendly and approachable.
• Service-minded and customer-focused.
• Organized and detail-oriented.
• Proactive and eager to learn.
• Comfortable working in a fast-paced environment.
• Able to communicate professionally with customers and colleagues at all levels.
• A team player who enjoys collaborating with others to find solutions.

What You'll Receive:

• International and supportive work environment.
• Comprehensive onboarding and training.
• Opportunities for professional growth and career development.
• Exposure to international customers and markets.
• Modern workplace with collaborative team culture.