Carrier Specialist

DHL Supply Chain; Eindhoven; Hybrid; Confidential; Full time

Job summary

DHL Supply Chain in Eindhoven leads a Carrier Specialist role across multiple Netherlands and Belgium DHL sites. You will monitor carrier performance, analyse data, and build strong relationships to improve transport service levels.

The role involves hybrid, location-flexible work across Eindhoven, Oud Gastel, Brussels and Bornem with regular travel and a dynamic team environment. fluency in English is essential; Dutch is an asset.

Qualifications

• Experience in transport, logistics or supply chain is an advantage.
• Strong communication and stakeholder management skills.
• Analytical mindset with ability to translate data into improvement actions.
• Willingness to travel weekly between Eindhoven, Oud Gastel, Brussels and Bornem.
• Fluent in English; Dutch is a strong asset but not required.

Responsibilities

• Monitor carrier performance using data and KPIs such as delivery performance and transit times.
• Analyse performance trends and discuss results with carriers to drive improvements.
• Prepare Monthly Business Reviews for customers and carriers.
• Act as first escalation point for carrier issues and coordinate resolutions.
• Support onboarding of new customers and transport providers.
• Identify and drive optimisation initiatives within transport processes.
• Coordinate with carriers during peak volumes to maintain service levels.
• Collaborate with Front Office, Operations, Customer Service and carriers.

Skills

Analytical mindset

Communication skills

Stakeholder management

Travel flexibility

Fluent in English

Dutch knowledge a Plus

Ownership & proactivity

Education

MBO+ / Bachelor's level

Job description

As a Carrier Specialist within the Transport Control Tower of DHL Supply Chain, you play a key role in managing and optimising the performance of our transport carriers. The position is linked to our headquarters in Eindhoven but involves working across several DHL locations in the Netherlands and Belgium. By analysing performance data, monitoring KPIs and building strong relationships with our carriers, you directly contribute to the quality of our transport services and help our customers achieve and improve their desired service levels.

This role is ideal for someone who enjoys working with data, collaborating with internal and external stakeholders, and driving continuous improvement within transport operations.

What can you expect from DHL?

The employment conditions depend on whether you are employed under a Belgian or Dutch contract.

If you are employed under a Belgian contract

• An attractive gross monthly salary ranging from €3,707 to €4,943 upon entry, depending on your experience and expertise, with growth potential up to €6,178 gross per month.
• A functional lease car, including a fuel card or charging card. Private use is only permitted if you pay the applicable employee contribution and taxable benefit. These amounts depend on the vehicle’s purchase value and applicable Dutch government regulations and may change annually.
• A full-time position with flexible working hours within a daytime schedule.
• 30 vacation days.
• An international and dynamic working environment across several DHL locations.
• Interesting additional benefits, including ADV days, meal vouchers, hospitalisation insurance and group insurance.
• Training, guidance and plenty of opportunities for personal and professional development.
• Access to the Benefits at Work platform, offering discounts on leisure activities, gadgets and more.
• An inclusive working environment where you are encouraged to be yourself and are valued for who you are.
• The opportunity to work for the world’s leading logistics service provider and a certified Great Place to Work.

If you are employed under a Dutch contract

• A full-time position of 40 hours per week, with a high level of responsibility and ownership.
• A competitive salary in Scale 10, ranging from €3,468.57 to €4,689.12 gross per month, with growth potential up to €5,727.27, depending on your experience and expertise.
• A functional lease car for business use only, including a fuel card or charging card.
• Flexible working hours within a daytime schedule.
• 8% holiday allowance.
• 25 vacation days based on full-time employment.
• Travel allowance.
• Additional employment benefits through the CAO à la Carte: a personal budget that can be used for additional vacation hours—up to six days per year a monthly gross payout, study costs or a vitality budget.
• You will join a growing and energetic Control Tower team of approximately 25 colleagues, working in an open, supportive and collaborative environment.
• Plenty of opportunities for personal growth and development within the world’s leading logistics service provider.
• A multicultural organisation that embraces diversity and promotes an inclusive working environment.

This position offers a hybrid and location-flexible working arrangement across several DHL sites

• Wednesday is the fixed team day at our headquarters in Eindhoven.
• One working day per week at our DHL location in Oud Gastel.
• One working day per week at our DHL location in Brussels.
• One working day per week at our DHL location in Bornem.
• One home-working day per week, to be agreed upon with the team.

Your Responsibilities As a Carrier Specialist

As Carrier Specialist, you are responsible for monitoring, evaluating and improving carrier performance. You ensure that our transport partners deliver according to the agreed service levels while building strong relationships focused on continuous improvement.

Your responsibilities include:

• Monitor carrier performance using Transport Management System data and agreed KPIs such as delivery performance, transit times and vehicle availability
• Analyse performance trends and discuss results with carriers to identify and implement improvement actions
• Prepare Monthly Business Reviews (MBRs) for customers and carriers based on operational performance data
• Act as the first escalation point for structural carrier-related issues and coordinate effective resolutions
• Support the implementation and onboarding of new customers and transport providers
• Identify improvement opportunities within transport processes and proactively drive optimisation initiatives
• Coordinate with carriers during peak volumes to ensure agreed service levels are maintained
• Collaborate closely with Front Office, Operations, Customer Service, customers and carriers to ensure operational excellence

What makes this role interesting

In this position, you will have a direct impact on the quality of our transport network and contribute to the continuous improvement of our Control Tower organisation.

You will:

• Play a key role between customers, carriers and internal DHL stakeholders
• Build long-term partnerships with transport providers while driving performance improvements
• Work independently with a high degree of ownership and responsibility
• Have the freedom to optimise processes and introduce improvements
• Gain broad exposure across transport operations and strategic customer management
• Collaborate with colleagues and stakeholders across multiple DHL locations in the Netherlands and Belgium
• Create a strong foundation for future career opportunities within Transport, Operations, Continuous Improvement or Carrier Management

What do you bring

We are looking for someone who enjoys working with people, performance data and operational improvements. You know how to build relationships while remaining result-oriented and decisive when needed.

You stand out because of your:

• MBO+ or Bachelor's level of working and thinking, gained through education or experience
• Experience within transport, logistics or supply chain is an advantage, but not a strict requirement
• Strong communication and stakeholder management skills
• Analytical mindset with the ability to translate data into concrete improvement actions
• Assertive personality; you are not afraid to challenge carriers and address performance issues
• Organisational skills and the ability to prioritise in a dynamic environment
• Ownership, proactivity and a continuous improvement mindset
• Willingness and practical ability to travel weekly between Eindhoven, Oud Gastel, Brussels and Bornem
• Driving licence and access to a car, given the regular travel between the different DHL locations
• You are fluent in English. Knowledge of Dutch is a strong asset, but not a requirement

Team & DHL Supply Chain

At DHL Supply Chain, we believe in smart logistics solutions, continuous improvement and empowered teams. You will become part of a close-knit Control Tower team where collaboration, openness and personal development are key.

Although Wednesday is the fixed team day in Eindhoven, you will also work closely with colleagues and stakeholders at our locations in Oud Gastel, Brussels and Bornem. The precise working days at the Belgian locations are flexible and will be aligned with business needs and planned meetings.

You will receive a thorough onboarding programme and all the support you need to become successful in your role. Within DHL Supply Chain, there are numerous opportunities to further develop your career, both within the Control Tower organisation and across our international business.

At DHL, equal opportunities are at the heart of everything we do. We assess you based on who you are and what you can contribute—regardless of your background, origin, or personal preferences. If you do not meet every requirement but believe you are a good fit for this role, we encourage you to contact the recruiter mentioned above.