Customer Fulfillment Coordinator

Enerpac Tool Group; Hengelo; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Fulltime position

Job summary

Enerpac Tool Group is seeking a Customer Fulfillment Coordinator to act as the main liaison between customers, Sales, Operations and manufacturing teams across the Benelux and EMEA regions. You will manage the complete order process from quotation to delivery with a strong emphasis on customer satisfaction and operational excellence.

The role requires fluency in English and Dutch, five years of relevant experience, and a proactive, organized approach.

Qualifications

• Minimum 5 years in a similar customer service/commercial role.
• Knowledge of Incoterms 2020 and international trade.
• Experience in an international B2B environment is an advantage.
• Good knowledge of MS Office; CRM/Salesforce experience is an advantage.

Responsibilities

• Act as the main point of contact for customers across Benelux and EMEA.
• Prepare quotations and actively follow up on outstanding quotes and leads.
• Coordinate orders from start to finish with Sales, Operations and the Heavy Lifting Technology factory.
• Ensure accurate order administration, reporting and compliance with trade requirements.
• Manage customer complaints and coordinate resolution with the relevant departments.
• Maintain and support Salesforce as a super user.
• Work closely with Accounts on customer credit issues.
• Support the Customer Service Supervisor with reporting and relevant data.
• Support local marketing and customer activities.
• Promote a strong safety culture and ensure compliance with company policies and HSSEQ requirements.

Skills

Customer focus

Communication

Organizational skills

Proactive

Fluent English

Dutch language

Salesforce experience

Technical affinity

Tools

MS Office

Salesforce

Job description

ENERPAC – Who we are?

Enerpac Tool Group Corp. is a premier industrial tools, services, technology and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.

Overview

Enerpac Tool Group Corp. is a premier industrial tools, services, technology and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.

For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/.

CUSTOMER Fulfillment Coordinator

Summary – Basic Function Of The Role

As a Customer Fulfillment Coordinator, you serve as the key link between our customers, Sales, Operations and manufacturing teams. You are responsible for managing the complete customer and order process, from quotation through delivery, ensuring a high level of customer satisfaction and operational excellence.

In this role, you will support customers across the Benelux and EMEA regions, providing timely, accurate and professional service while contributing to the continued growth of the business.

Job Duties And Responsibilities

• Act as the main point of contact for customers across Benelux and EMEA.
• Prepare quotations and actively follow up on outstanding quotes and leads.
• Coordinate orders from start to finish with Sales, Operations and the Heavy Lifting Technology factory.
• Ensure accurate order administration, reporting and compliance with trade requirements.
• Manage customer complaints and coordinate resolution with the relevant departments.
• Maintain and support Salesforce as a super user.
• Work closely with Accounts on customer credit issues.
• Support the Customer Service Supervisor with reporting and relevant data.
• Support local marketing and customer activities.
• Promote a strong safety culture and ensure compliance with company policies and HSSEQ requirements.

Skills And Competencies

• Strong customer focus and commercial awareness.
• Excellent communication and interpersonal skills.
• Proactive, energetic and well organized, with the ability to work independently and meet deadlines.
• Professional and articulate in communication with customers and colleagues.
• Fluent English, both written and spoken; Dutch is also required. Other languages are an advantage.
• Good knowledge of MS Office; CRM/Salesforce experience is an advantage.
• Technical affinity is a plus.

Education And Experience

• Minimum 5 years of experience in a similar customer service/commercial role.
• Knowledge of Incoterms 2020 and international trade.
• Experience in an international B2B environment is an advantage.

Work Benefits

• Fulltime position.
• Responsible for customers across Benelux and EMEA.
• A new role with broad responsibility and direct impact on the customer experience.