Customer Quality Engineer: On-Site Containment & RCAs

Eltek; Hoofddorp; On-site; EUR 60,000 - 90,000; Full time

Job summary

Delta is seeking a hands-on Quality Liaison to manage liquid-cooling product quality from complaint through resolution. You will coordinate with Quality, R&D, Manufacturing, and Suppliers to ensure timely containment, root-cause analysis, and effective corrective actions.

Travel to customer sites and factories may be required. You will build communication with customers, document containment status and closure, and drive preventive improvements across products and suppliers.

Qualifications

• Experience in customer quality, supplier quality, manufacturing quality, or quality assurance.
• Strong communication skills and confidence in dealing with customers.
• Ability to coordinate multiple departments and drive quality issues to resolution.
• Willingness and ability to travel to customer sites, factories, warehouses, or supplier locations.

Responsibilities

• Serve as the primary quality contact for customer quality complaints and issues related to liquid-cooling products.
• Coordinate cross-functional teams, factories, suppliers, and service partners to ensure timely containment and corrective action.
• On-site containment and sorting at customer or warehouse locations; arrange qualified personnel and equipment.
• Coordinate root-cause investigations and implement corrective actions, following up for effectiveness.
• Maintain quality reporting, governance records, and regular updates for customers and management.
• Develop knowledge of Delta's liquid-cooling portfolio and communicate issues accurately to technical experts.

Skills

Quality coordination

Strong communication

Cross-functional coordination

Travel willingness

Tools

8D process

5 Whys

Ishikawa diagrams

FMEA

CAPA

Job description

Delta is seeking a hands-on Quality Liaison to manage liquid-cooling product quality from complaint through resolution. You will coordinate with Quality, R&D, Manufacturing, and Suppliers to ensure timely containment, root-cause analysis, and effective corrective actions.

Travel to customer sites and factories may be required. You will build communication with customers, document containment status and closure, and drive preventive improvements across products and suppliers.