Customer QA Specialist

SIRE LIFE SCIENCES; Amersfoort; On-site; EUR 90,000 - 120,000; Full time

Job summary

SIRE LIFE SCIENCES in the Netherlands is seeking a senior Customer QA Manager to act as the primary quality partner for customers across Europe. You will bridge customer expectations with internal quality standards, ensuring product quality, compliance, and customer satisfaction.

You will lead complex customer quality topics, build strong relationships, and drive continuous improvement initiatives across the business, representing quality during meetings and audits and guiding QA strategy.

Qualifications

• Master's degree in Food Technology, Life Sciences or related field.
• Minimum of 5 years in Quality Assurance.
• Experience in customer facing QA roles.
• Fluent in Dutch and English; strong communication skills.

Responsibilities

• Act as the main QA contact for customers.
• Lead and coordinate complex customer QA cases and escalations.
• Translate customer quality requirements into internal standards and processes.
• Ensure compliance with customer requirements and applicable regulations.
• Analyze customer feedback and quality data to identify improvements.
• Drive continuous improvement initiatives within Customer QA.
• Represent quality during customer meetings and audits.
• Support development and execution of Customer QA strategy.

Skills

Quality Assurance

Customer facing

Stakeholder management

Regulatory knowledge

Communication

Data analysis

Education

Master's degree in Food Technology / Life Sciences

Job description

The Company

A global leader in nutrition and food ingredients, supplying high quality solutions to customers across the food, beverage, and health sectors. The organization operates internationally and focuses on innovation, quality, sustainability, and customer satisfaction.

About the Role

We are seeking a senior Customer QA Manager to act as the primary quality partner for customers across Europe. In this role, you will bridge the gap between customer expectations and internal quality standards, ensuring product quality, compliance, and customer satisfaction. You will manage complex customer quality topics, build strong relationships, and drive continuous improvement initiatives across the business.

Responsibilities

• Act as the main Quality Assurance contact for customers
• Lead and coordinate complex customer quality cases and escalations
• Translate customer quality requirements into internal standards and processes
• Ensure compliance with customer requirements and applicable regulations
• Analyse customer feedback and quality data to identify improvement opportunities
• Drive continuous improvement initiatives within Customer QA
• Represent quality during customer meetings and audits
• Support the development and execution of Customer QA strategy

Requirements

• Master's degree in Food Technology, Life Sciences, or a related field
• Minimum 5 years of Quality Assurance experience
• Previous experience in a customer facing QA position
• Strong knowledge of food safety and quality management systems
• Experience within food, ingredients, dairy, or FMCG industries
• Strong stakeholder management and communication skills
• Ability to challenge and influence customers and internal stakeholders
• Experience working with customer complaints and quality topics
• Fluent in Dutch and English

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