Customer Quality Assurance Manager

SIRE LIFE SCIENCES; Amersfoort; Hybrid; EUR 91,000 - 129,000; Full time

Benefits offered by this job

Hybrid work

In-office Tuesdays Amersfoort

Job summary

SIRE LIFE SCIENCES is seeking a Customer Quality Assurance Manager to act as the key quality partner for client customers. You will ensure products meet customer expectations and regulatory standards while building long-term partnerships through effective quality management and communication.

The role focuses on translating customer needs across operations, R&D, regulatory, and sales; maintaining strong customer relationships and ensuring compliance.

Qualifications

• Master's degree in Food Technology, Life Sciences, or related field.
• Minimum of 5 years in Quality Assurance, preferably in food, ingredients, or FMCG.
• Experience in a customer-facing QA role.
• Strong knowledge of food safety, quality systems, and regulatory frameworks.
• Excellent stakeholder management and communication skills.
• Analytical, structured, results-oriented mindset.
• Familiarity with CRM tools like Salesforce is a plus.

Responsibilities

• Serve as the primary quality contact for customers and manage complex cases.
• Translate customer requirements into internal standards across teams.
• Develop and sustain relationships with key customer stakeholders.
• Ensure compliance with internal standards and regulations; address customer needs.
• Monitor feedback and quality data to identify trends and drive improvements.
• Lead continuous improvement and support innovation in customer QA.
• Represent QA in customer meetings, audits, and strategic discussions.
• Contribute to the Customer QA strategy and its execution.

Skills

QA leadership

Stakeholder management

Data analysis

Dutch & English fluency

Education

Master's in Food Technology or Life Sciences

Tools

Salesforce

Job description

Company:

A leading company in the food and ingredients industry is seeking a dedicated Customer Quality Assurance Manager. They operate within a highly regulated environment and are committed to delivering top-quality, compliant products to their customers worldwide. With a focus on innovation and customer satisfaction, they thrive in an international setting that values professional growth and collaboration.

Job Description:

We are looking for a Customer Quality Assurance Manager to act as the key quality partner for our client’s customers. In this role, you will ensure that the company's products consistently meet customer expectations and regulatory standards, building trust and fostering long-term partnerships through effective quality management and communication.

Responsibilities:

• Serve as the primary quality contact for customers, managing complex customer cases and inquiries.
• Translate customer requirements into internal standards, ensuring alignment across operations, R&D, regulatory, and sales teams.
• Develop and sustain strong relationships with key customer stakeholders to maintain long-term collaborations based on mutual trust.
• Ensure compliance with internal standards and regulatory requirements, while adhering to customer-specific needs.
• Monitor customer feedback and quality data to identify trends, translating insights into ongoing improvements.
• Drive continuous improvement initiatives and support innovation in customer quality assurance.
• Represent quality assurance in customer meetings, audits, and strategic discussions.
• Contribute to the development and execution of the overall Customer QA strategy.

Requirements:

• Master’s degree in Food Technology, Life Sciences, or a related field.
• Minimum of 5 years of relevant experience in Quality Assurance, preferably in food, ingredients, or FMCG.
• Proven experience in a customer-facing QA role.
• Strong knowledge of food safety, quality systems, and regulatory frameworks.
• Excellent stakeholder management and communication skills, with the ability to influence at various levels.
• Analytical, structured, and results-oriented mindset.
• Familiarity with digital tools and data-driven working; experience with CRM systems like Salesforce is a plus.
• Proactive, practical, and able to manage multiple priorities in a dynamic environment.
• Fluency in Dutch and English is required.

Other Information:

This temporary maternity cover starts on 1 December 2026 and is suitable for mid- to senior-level candidates with hands‑on QA experience. Customer QA involves bridging internal teams and customer needs, especially in food, ingredients, dairy, FMCG, or similar sectors. The role offers a 38‑hour (or negotiable 32‑hour) week with hybrid work; Tuesdays are in-office in Amersfoort. The selection involves one interview, and the maximum rate is €80/hour.