Customer Operations Specialist: Seamless Order Experience

Crocs, Inc.; Hoofddorp; On-site; EUR 40,000 - 56,000; Full time

Job summary

Crocs, Inc. in Hoofddorp, Netherlands is seeking a customer-centric professional to manage orders from placement to delivery and to resolve issues before they impact the customer experience.

You will build strong relationships across Sales, Planning, Logistics, and Customer Service, using data and problem-solving to improve satisfaction and overall business performance. Fluency in English is required, plus another European language.

Qualifications

• Bachelor's degree in Business, Supply Chain, Customer Service, or related field.
• 2+ years of experience in Customer Service, Order Management, or Supply Chain.
• Fluent in English and at least one additional European language.
• Experience with ERP and CRM systems; strong Excel skills.
• Excellent communication, organization, and problem-solving abilities.

Responsibilities

• Be the driving force behind a seamless customer experience from order to delivery.
• Resolve issues proactively and maintain service standards.
• Collaborate with Sales, Planning, Logistics, and Customer Service.
• Use data and insights to improve customer satisfaction and efficiency.
• Support continuous improvement and team development.

Skills

Customer service

Communication

Relationship building

Excel

ERP systems

CRM systems

Organization

Problem solving

Education

Bachelor's degree in Business, Supply Chain, Customer Service, or related field

Tools

ERP systems

CRM systems

Microsoft Office

Excel

Job description

Crocs, Inc. in Hoofddorp, Netherlands is seeking a customer-centric professional to manage orders from placement to delivery and to resolve issues before they impact the customer experience.

You will build strong relationships across Sales, Planning, Logistics, and Customer Service, using data and problem-solving to improve satisfaction and overall business performance. Fluency in English is required, plus another European language.