Customer Operations CI Specialist: Process & Change Leader

FrieslandCampina

Netherlands

Hybrid

EUR 44,000 - 59,000

Full time

6 days ago

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Benefits offered by this job

Salary €3,900–€5,250 monthly

Hybrid work

25 hours annual leave

Laptop & phone

Job summary

FrieslandCampina is seeking an ambitious Continuous Improvement Specialist for Customer Operations in Amersfoort. You will shape smarter working methods across Europe, simplifying processes and driving Performance Plus initiatives to improve efficiency and customer experience.

In this role you will collaborate with Demand, Supply and Logistics, manage cross-functional projects, and embed best practices. The position offers hybrid working, competitive benefits, and opportunities for growth within

Qualifications

Strong understanding of Customer Operations and service processes in FMCG.
Knowledge of project management methodologies and tools including Scrum.
Knowledge of continuous improvement methods such as TPM, Lean, Six Sigma.
Understanding of change management principles and embedding new ways of working.
Advanced proficiency in MS Office; able to analyse and present data.
Knowledge of SAP and PowerBI in business contexts.
Fluent in written and spoken English across teams.

Responsibilities

Deliver end-to-end Customer Operations solutions.
Design and implement practical Customer Operations solutions for Europe/RA.
Align project timelines cross-functionally and monitor progress to minimise delays on the critical path.
Identify bottlenecks and opportunities, translating improvements into actions.
Develop action plans for KPI improvement and lead cross-department teams.
Drive prioritized initiatives to embed best practices from BG Excellence.
Support cross-Customer SC improvement teams and share expertise.