Hybrid Customer Collaboration & Performance Manager

FrieslandCampina

Amersfoort

Hybrid

EUR 51,000 - 67,000

Full time

14 days+

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Benefits offered by this job

Salary €4,550–€6,000 gross per month

32–38 hour work week

5% year-end allowance

10% company bonus

8% holiday allowance

Pension scheme

Hybrid working

Train card or €0.23/km

200 hours annual leave

Laptop, phone, home office equipment

Wellbeing and inclusion programs

Office perks (milk, fruit, coffee)

Job summary

FrieslandCampina is seeking a Customer Collaboration Performance Manager for the International/Benelux/Netherlands region in Amersfoort. The role focuses on driving strong collaboration and performance across the customer supply chain, serving as a strategic partner for key customers, and ensuring seamless process integration.

You will optimize collaboration, monitor service levels, and align stakeholders to deliver exceptional customer experience and sustainable growth.

Qualifications

Bachelor's or Master's degree in a relevant field.
At least 5 years of experience in supply chain management within FMCG.
Knowledge of customer supply chain processes.
Knowledge of cost drivers within the customer supply chain.
Advanced knowledge of SAP and the MS Office package.
Fluent English (written and spoken).
Strong stakeholder management and communication skills.
Goal-oriented and results-driven.
Project management skills.
Ability to act independently and take initiative.
Strong customer focus.

Responsibilities

Build and maintain strong relationships with key customer stakeholders across supply chain and broader business functions.
Act as the primary point of contact for strategic collaboration topics, ensuring alignment on end-to-end processes and performance goals.
Ensure the right customer service levels and proactively optimize processes to improve the customer journey.
Understand the customer's internal processes, needs, and strategic objectives to co-create tailored improvement plans beyond supply chain optimization.
Facilitate discussions on overall customer experience and satisfaction, initiating improvements across the full customer supply chain.
Negotiate and manage customer-specific SLAs in collaboration with Sales.
Contribute to commercial success by integrating logistical and broader collaboration aspects into proposals and strategic plans.
Drive strategic and tactical thinking on how to serve customers in the short and long term.
Monitor, evaluate, and report customer performance metrics; monitor KPIs with GBDS; elevate service issues; drive solutions.
Initiate and lead optimization initiatives with Sales, Logistics, Supply, and Demand teams; ensure implementation and measurable impact.
Create awareness of customer-related costs and performance drivers.
Promote FrieslandCampina's CSR goals in all customer interactions.
Identify and implement sustainability improvements within customer collaboration and supply chain processes.
Initiate, lead, and participate in cross-functional projects.
Manage changes impacting customer collaboration and supply chain processes.
Build and maintain a strong network of internal and external stakeholders; act as a connector between Sales, GBDS, Supply Chain.