Customer Intelligence Consultant - Utrecht

RetailSonar; Utrecht; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Meal vouchers

Company car or mobility budget

Pension plan

Health insurance

Company phone

CAO 90 bonus plan

Job summary

RetailSonar is seeking an Analytical Customer Success Manager to join the Ghent team and become the trusted partner for our international CPO clients. You will guide them from onboarding to long-term strategic success, translating complex data into clear business insights for EV charging infrastructure decisions.

The role emphasizes client relationships, data analysis, and presenting to C-level stakeholders in a fast-paced, innovative environment.

Qualifications

• 2-4 years of experience in the EV market in a customer-focused, data-driven role.
• Passion for the sector and client relationships.
• Fluent English; Dutch native and knowledge of German or French is a plus.

Responsibilities

• Manage a portfolio of customer relationships across the full lifecycle, from onboarding to training and health reviews.
• Interpret and prepare ChargePlanner platform outputs for customer conversations and sessions.
• Monitor account health and support customers in translating location intelligence into business decisions.
• Collaborate in small teams to deliver projects on time and meet delivery milestones.

Skills

Customer-facing

Data-driven

EV-market experience

Education

Master's degree in technical/economical or business with data technology

Job description

Where will the next fast-charging hub go? Will that petrol station survive the shift to EVs? Which highway corridor is about to become the next charging hotspot?

These are the questions ChargePlanner, powered by RetailSonar, helps answer. We build AI-driven location intelligence software that helps CPOs, energy companies, and fleet owners across Europe make smarter decisions about where to install, expand, or invest in EV charging infrastructure. With offices in Belgium, the Netherlands, France and Germany — and a growing client base across Europe — we're on our way to becoming the continent's go-to platform for EV charging location intelligence.

We're looking for an Analytical Customer Success Manager to join our Ghent team and become the trusted partner of our international CPO clients — guiding them from onboarding all the way to long-term strategic success.

Do you combine a genuine passion for client relationships with the analytical sharpness to turn complex data into clear business advice, and do you bring experience in, or real curiosity for, the EV charging market? Then keep reading!

About you

• Preferably, you hold a master’s degree in technical/economical or business area with a touch of data technology (e.g. Data Science, Data Analytics, Business Informatics).
• You have 2-4 years of experience within the EV-market in a customer focused and data driven position.
• You are passionate about the sector
• You are Dutch native and speak English fluently. Knowledge of German or French is a big plus!
• You have a passion for client interactions and enjoy being their trusted point of contact – from understanding their needs and translating that into a suitable solution, to onboarding and training them as well as guiding and supporting them at every stage of their journey with us.
• You have the courage, enthusiasm, persuasiveness and corresponding language skills to talk to the top management of our (international) customers.
• You are excited and enthusiastic giving presentations to customers at C-level.
• You care about your customers and are able to build a strong, lasting bond with them by staying closely involved throughout every stage of their journey.
• You have an appetite for Customer Success methodology: health monitoring, success planning, business reviews, and churn prevention or demonstrable experience in a structured CS role.
• You have a sharp, analytical mind.
• You have an eye for detail and know how to translate data into easy-to-grasp customer insights.
• You are a self-starter that can work independently.

What does your typical day look like?

• Customer happiness is our number one priority. We achieve this by delivering high-quality end results and going the extra mile. Our consultants rise to any challenge and dare to think outside the box.
• You manage a portfolio of customer relationships across the full lifecycle — from onboarding and training, through periodic health reviews and business reviews, to proactive churn risk detection and expansion signalling
• Your daily tasks include interpreting and preparing our ChargePlanner platform outputs for customer conversations, validate the analyses to ensure it make sense for the customer's context, leading training sessions and follow-up calls, monitoring account health, and supporting customers in translating location intelligence into real business decisions
• You work on projects with a small team of colleagues from start to delivery and are committed to meet all deadlines and deliverables.

Why come to RetailSonar?

• A varied position with a challenging learning curve in a particularly innovative and exciting field: geomarketing & customer intelligence and EV charging.
• A competitive salary that is in line with your experience level and an extensive list of additional benefits such as meal vouchers, company car or mobility budget, modern pension plan and Alan health and ambulatory insurance, company phone or allowance, monthly fixed expense allowance, semester bonus optimised through CAO 90 bonus plan.
• We work in a 40 hour workweek, meaning you receive 20+12 holidays per year
• In order to balance work-life in the most optimal way we work with flexible hours and you have the option to work from home 2-3 days per week after an onboarding period.
• The opportunity to be part of a young, close-knit and highly driven international team that enthusiastically builds successful, ground-breaking solutions.
• Being a Great Place to Work is actually one of our company values.
• A very personal coaching program that offers you ample opportunity to further explore your own interests.
• The opportunity to work with CPO executives and experts and other stakeholders in the EV- landscape. The ideal way to stay completely connected.
• Regular team events and trips in Belgium and beyond.

Interested in taking the next step?