Customer Care Representative / Tour Advisor

Boat Bike Tours; Amsterdam; On-site; EUR 29,000 - 33,000; Full time

Benefits offered by this job

Holiday allowance 8%

Pension plan

25 vacation days

Study budget

Personal development

Mobility scheme

Study trip

Team outings

Job summary

Boat Bike Tours in Amsterdam is seeking a Customer Care Representative / Tour Advisor to support guests from their first questions to travel preparations and return home. You’ll manage bookings, answer inquiries and coordinate with international partners to ensure smooth operations.

Join our international Customer Care team in a fast-paced travel environment. The role is 40 hours per week, with a gross monthly salary of €2,600–€3,000, plus 8% holiday allowance, a pension plan and 25 vacation

Qualifications

• MBO or HBO level; tourism/hospitality or commercial background preferred.
• Customer-focused, organized; able to switch between tasks and priorities.
• Clear, professional Dutch and English; German is a plus.
• Experience with CRM or digital systems; Salesforce or ClickUp is a plus.

Responsibilities

• Manage bookings, changes, payments and cancellations.
• Help guests via email, online chat and phone with booking questions.
• Coordinate bookings and details with international tour operators and partners.
• Handle rebookings and itinerary changes calmly and effectively.
• Keep customer and booking data up to date in Salesforce and other systems.
• Ensure confirmations and travel information are sent on time.
• Set priorities during busy periods and collaborate with other teams.

Skills

Customer-focused

Organized

Multi-tasking

CRM experience

Salesforce

ClickUp

Team player

Dutch-English communication

Education

MBO/HBO level

Tools

Salesforce

ClickUp

Job description

We’re looking for you!

Do you enjoy helping people, solving problems and making sure everything is taken care of down to the last detail?

We’re looking for you!

Do you enjoy helping people, solving problems and making sure everything is taken care of down to the last detail? As a Customer Care Representative / Tour Advisor at Boat Bike Tours, you support our guests throughout their journey with us: from their first questions and booking to their travel preparations and return home. No two days are the same. One moment you may be helping a guest with a booking question, and the next you are coordinating a last-minute change with one of our international partners. You keep an overview, set priorities and make sure our guests feel well informed and supported.

What will you do?

As part of our Customer Care team, you handle bookings and guest questions and work closely with colleagues and partners to find the best possible solutions.

Your Responsibilities Include

• Managing bookings, reservations, changes, payments and cancellations
• Helping guests via email, online chat and phone with questions about their booking and upcoming trip
• Coordinating bookings and operational details with our international tour operators and travel partners
• Handling rebookings, itinerary changes and unexpected situations in a calm and solution-oriented wayli>
• Keeping customer and booking information accurate and up to date in Salesforce and other internal systems
• Making sure confirmations, travel information and other guest communications are sent correctly and on time
• Setting priorities during busy periods and working closely with other teams to resolve issues

The work is varied and sometimes fast-paced, especially during our cycling season. Your goal is always the same: making sure our guests feel well looked after throughout their journey with Boat Bike Tours.

Your team

You will join our international Customer Care team, with colleagues based in the Netherlands, Germany and the United States. We work as one team, share knowledge and help each other when things get busy. You'll also work closely with colleagues in Operations, Product, Sales and Finance.

What are we looking for?

We are looking for someone who enjoys working with people, takes responsibility and feels comfortable in a dynamic international environment.

You

• Have an MBO or HBO level of thinking and working, preferably with a background in tourism, hospitality or a commercial field
• Are customer-focused, organized and able to switch easily between different tasks and priorities
• Communicate clearly and professionally in Dutch and English; German is a plus
• Feel comfortable communicating with international guests, colleagues and travel partners
• Stay calm and keep an overview when things get busy or plans suddenly change
• Work accurately and pay attention to detail
• Have experience with CRM or other digital systems, or are comfortable learning new systems quickly; experience with Salesforce or ClickUp is a plus
• Are a team player with a practical, hands-on mentality
• Are available Monday through Friday and willing to work approximately 4-6 Saturdays during the high season (May-October), shared across the team

Experience in the travel industry is helpful, but just as important to us is that you are curious, eager to learn and genuinely enjoy helping people.

What do we offer?

• A varied role in a growing, international travel organization
• A 40-hour-per-week contract
• A gross monthly salary between €2,600 and €3,000 (full-time), depending on experience
• 8% holiday allowance, a pension plan and 25 vacation days
• A study budget and opportunities for personal and professional development
• A favorable and sustainable mobility scheme:
  • €0.35 per km for cycling
  • 100% public transport reimbursement
  • €0.23 per km by car (from 10 km)
  • One free study trip per year, giving you the opportunity to experience one of our tours yourself
  • An informal and international working environment, with social drinks and team outings
  • A one-year contract with the prospect of extension based on performance