Customer Care Professional

American Express; Amsterdam; Hybrid; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Hybrid work model

Job summary

American Express is hiring a Customer Care Professional in the Netherlands. The role is hybrid, with three days per week in the Amsterdam office. You will deliver superior customer service to Card Members across the Dutch market and collaborate with the Customer Engagement Network to build lasting relationships.

The team emphasizes growth, leadership development, and meaningful impact. Responsibilities include handling diverse customer requests, driving team success, and delivering value through

Qualifications

• Strong verbal communication in Dutch and English.
• Experience delivering excellent customer service.
• Ability to multitask and adapt in a fast-paced environment.

Responsibilities

• Deliver extraordinary care to a wide range of American Express customers.
• Help propel your team to success and build relationships.
• Use consultative questioning to add value for the customer.
• Offer custom solutions and negotiate positive outcomes.
• Meet and exceed quality, compliance, and productivity targets.
• Document necessary information and adapt to changes.

Skills

Dutch

English

Customer service

Multitasking

Communication

Job description

Job Description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Job Description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express are looking for Customer Care Professionals to join their Customer Engagement Network in the Netherlands. The proposed work regime will be hybrid including 3 days per week in the office in Amsterdam.

Responsibilities

Our mission at American Express is to deliver a world class customer experience every day. We are advocates for our customers, designing creative solutions to meet their needs, and aiming to make a meaningful difference in their lives. As a Customer Care Professional, you will be a part of the team within our Customer Engagement Network which develops lasting relationships with our Card Members.

Here's just some of what you'll do in this role

• Deliver extraordinary care to a wide range of American Express customers with a variety of requests
• Help propel your team to success
• Build meaningful relationships through consultative questioning to ensure added value for the customer
• Offer custom solutions and negotiate a positive outcome for the customer and American Express
• Meet and exceed quality goals, compliance regulations and productivity targets
• Document necessary information
• Re-prioritize to adapt to the ever-changing environment

In return, as a talented and capable professional we will

• Offer opportunities for your professional growth and advancement
• Provide recognition and reward when you drive and deliver exceptional results
• Respect and value you for your diversity, integrity, and teamwork

Qualifications

• Demonstrate personal excellence by remaining positive in difficult situations
• Strong verbal communication skills in Dutch and English
• Display a passion to serve by delivering extraordinary service in every interaction with our customers
• The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
• Strong interpersonal, communication and listening skills

Employment eligibility to work with American Express in the Netherlands is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.