CRM Project Manger (temp)

Huxley; Amsterdam; Hybrid; EUR 55,000 - 83,000; Part time

Job summary

Huxley in Amsterdam is seeking an experienced CRM Project Manager to lead planning and delivery of customer marketing campaigns during a key trading period. You will manage end-to-end CRM initiatives across email, WhatsApp, onsite and in-store channels, driving engagement, retention and commercial performance while coordinating with cross-functional teams.

This hybrid role (Amsterdam) is 32 hours per week on a 7-month temporary contract with potential extension.

Qualifications

• Proven CRM, lifecycle, or email marketing experience.
• Experience delivering large-scale customer marketing campaigns.
• Experience with segmentation, personalization, and data-driven marketing.
• Excellent project and stakeholder management skills.
• Strong analytical, forecasting, and reporting capabilities.
• Experience collaborating with Creative, Ecommerce, Data, Technology, and Operations teams.
• Experience in fashion, retail, or consumer brands is a plus.

Responsibilities

• Lead end-to-end CRM initiatives across email, WhatsApp, onsite, and in-store channels.
• Plan and deliver customer marketing campaigns during key trading periods.
• Drive customer engagement, retention, and commercial performance.
• Collaborate with cross-functional teams to execute seasonal campaigns and activations.

Skills

CRM

lifecycle

email marketing

campaign management

stakeholder management

analytics

forecasting

reporting

cross-functional collaboration

fashion/retail experience

Job description

CRM Project Manager | Global Leading Fashion Retailer | Amsterdam | 32 Hours | 7-Month Temporary Contract

We're looking for an experienced CRM Project Manager to lead the planning and delivery of customer marketing campaigns during a key trading period.

You'll be responsible for managing end-to-end CRM initiatives across email, WhatsApp, onsite, and in-store channels, driving customer engagement, retention, and commercial performance. This role involves leading seasonal campaigns, membership activations, major promotional events, and customer lifecycle initiatives while working closely with cross-functional teams.

What we're looking for:

• Proven experience in CRM, lifecycle, or email marketing
• Strong background in delivering large-scale customer marketing campaigns
• Experience with customer segmentation, personalization, and data-driven marketing
• Excellent project and stakeholder management skills
• Strong analytical, forecasting, and reporting capabilities
• Experience working with Creative, Ecommerce, Data, Technology, and Operations teams
• Experience within fashion, retail, or consumer brands is a plus

Location: Amsterdam (hybrid)

Contract: 7 (+) Month Temporary Contract with a great possibility for extension

Hours: 32 hours per week