CRM Project Manager - Temporary

Independent Recruiters; Amsterdam; Hybrid; EUR 50,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

7-month contract via Independent Rekru

Hybrid work environment

Job summary

Independent Recruiters is seeking a CRM Project Manager for a 7-month temporary assignment in fashion/retail. The role covers end-to-end CRM campaigns across multiple channels, with a focus on peak trading moments and data-driven optimization.

You will coordinate cross-functional teams, manage budgets, and forecast revenue while delivering high-volume, commercially driven campaigns. Hybrid working is offered, and the position combines strategic planning with operational delivery.

Qualifications

• Proven experience as a CRM Project Manager within email, lifecycle or customer marketing.
• Strong expertise in delivering high-volume, commercially driven CRM campaigns and peak trading initiatives.
• Excellent understanding of customer segmentation, personalization, customer journeys and data-driven marketing strategies.
• Strong commercial and analytical skills, with experience in revenue forecasting, budget management and performance reporting.
• Exceptional project and stakeholder management skills, capable of independent work and cross-functional collaboration.

Responsibilities

• Lead end-to-end planning and delivery of CRM campaigns across email, WhatsApp, onsite and in-store channels.
• Develop and manage campaign strategies, roadmaps and creative briefs aligned with commercial objectives and brand guidelines.
• Manage project timelines, budgets and resources, coordinating internal teams, external agencies and regional stakeholders.
• Monitor performance, forecast revenue and track KPIs to optimize campaign effectiveness.
• Drive engagement and retention through data-driven segmentation, personalization and post-campaign analysis.

Job description

Beschrijving

Responsibilities CRM Project Manager - Temporary

Your responsibilities are to:

• Lead the end-to-end planning and delivery of CRM campaigns across email, WhatsApp, onsite and in-store channels, including key trading moments such as Members Week, Black Friday and end-of-season sales;
• Develop and manage campaign strategies, roadmaps and creative briefs, ensuring alignment with commercial objectives, brand guidelines and customer needs;
• Manage project timelines, budgets and resources, coordinating internal teams, external agencies and regional stakeholders to ensure successful delivery;
• Monitor commercial performance, develop revenue forecasts and track KPIs, identifying opportunities to optimize campaign effectiveness and achieve business targets;
• Drive customer engagement and retention through data-driven segmentation, personalization, campaign optimization and post-campaign analysis.

Requirements

Criteria CRM Project Manager - Temporary

The ideal candidate has/is:

• Proven experience as a CRM Project Manager within email, lifecycle or customer marketing, preferably in fashion, retail or consumer brands;
• Strong expertise in delivering high-volume, commercially driven CRM campaigns and major promotional or peak trading initiatives;
• Excellent understanding of customer segmentation, personalization, customer journeys and data-driven marketing strategies;
• Strong commercial and analytical skills, with experience in revenue forecasting, budget management and performance reporting;
• Exceptional project management and stakeholder management skills, with the ability to work independently, manage multiple priorities and collaborate across Creative, Ecommerce, Retail, Technology, Data and Operations teams.

Salaris

Offer CRM Project Manager - Temporary

• A contract via Independent Recruitersfor 7 months with a competitive salary based on 40 hours and your experience;
• The opportunity to work for a well-known, innovative organization in fashion;
• A temporary assignment that offers both strategic and operational challenges;
• Flexibility with hybrid working;
• A collaborative and ambitious team culture focused on continuous improvement.