Crisis Management Specialist: Response & Training

Booking.com; Amsterdam; Hybrid; EUR 85,000 - 125,000; Full time

Benefits offered by this job

Hybrid working

Up to 20 days per year working from ab

Product discounts

Job summary

Booking.com is seeking a Crisis Management Specialist II in Amsterdam to implement the annual crisis management roadmap, coordinate response, recovery and remediation for major incidents, and deliver targeted training across the organization.

The role focuses on crisis response, training delivery and strengthening capabilities, with emphasis on cybersecurity, data privacy and regulatory considerations, while ensuring compliance and collaboration with legal and IT stakeholders.

Qualifications

• Bachelor’s degree or equivalent; cyber and/or tech qualifications a bonus.
• Years of relevant job knowledge: 3–5 years.
• Proven experience in Crisis or Incident Management, ideally in a matrixed corporate environment.
• Proficiency with Google Suite; experience with Jira, Miro, ServiceNow.
• Stakeholder management, relationship building and presenting skills.
• Ability to work independently and calmly under rapid, evolving situations.
• Problem-solving mindset; comfortable analyzing data.
• Experience in crisis responses for cybersecurity, data privacy, regulatory, or reputational incidents, including collaboration with legal, communications, risk, and IT stakeholders.
• Knowledge of Business Continuity Management and its integration with Crisis Management, IT Disaster Recovery, and Enterprise Risk Management.

Responsibilities

• Prepare and deliver crisis management trainings.
• Update and socialise the Booking.com Crisis Management Policy, ECMP, crisis registers and related materials.
• Lead adoption of new crisis management tools and processes.
• Support scalable crisis management capability across the BKNG group.
• Be primary escalation point for Business Units during crisis scenarios.
• Assess escalations against crisis triggers for potential TRG activation.
• Coordinate major incidents with TRG meetings and communications.
• Lead After Action Reviews and implement improvement actions.

Skills

Crisis management

Stakeholder management

Data analysis

Cybersecurity crisis experience

BCM knowledge

Independent work

Problem-solving

Communication skills

Education

Bachelor's degree or equivalent

Tools

Jira

Miro

ServiceNow

Job description

Booking.com is seeking a Crisis Management Specialist II in Amsterdam to implement the annual crisis management roadmap, coordinate response, recovery and remediation for major incidents, and deliver targeted training across the organization.

The role focuses on crisis response, training delivery and strengthening capabilities, with emphasis on cybersecurity, data privacy and regulatory considerations, while ensuring compliance and collaboration with legal and IT stakeholders.