Crisis Management Lead - Incident Response & Training

Booking Holdings, Inc.; Amsterdam; On-site; EUR 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Paid time off

Travel discounts

Job summary

Booking.com seeks a Crisis Management Specialist II within the Global Security & Resilience team to implement the annual crisis management roadmap, coordinate response, recovery and remediation for major incidents, and deliver training to strengthen readiness.

The role requires 3–5 years in crisis or incident management, proficiency with Jira, Miro and ServiceNow, strong stakeholder engagement, and the ability to adapt under pressure in a hybrid work environment.

Qualifications

• Minimum bachelor’s degree or equivalent experience; cyber and / or tech qualifications a bonus.

Responsibilities

• Prepare: support and lead crisis management trainings; socialise Crisis Management Policy and plans; adopt new crisis management tools and processes; develop scalable capabilities across BKNG group.
• Respond: be a primary escalation point for Business Units during crises; assess escalations against crisis triggers; coordinate TRG meetings; ensure processes are followed and communications are disseminated; manage information and legal privilege considerations.
• Learn: complete After Action Reviews after TRG deactivations and trainings; implement improvement actions to enhance Group Crisis Management capabilities across the BKNG group.

Skills

Crisis management

Stakeholder management

Data analysis

Problem-solving

Independent work

Cybersecurity knowledge

Education

Bachelor's degree or equivalent

Tools

Jira

Miro

ServiceNow

Job description

Booking.com seeks a Crisis Management Specialist II within the Global Security & Resilience team to implement the annual crisis management roadmap, coordinate response, recovery and remediation for major incidents, and deliver training to strengthen readiness.

The role requires 3–5 years in crisis or incident management, proficiency with Jira, Miro and ServiceNow, strong stakeholder engagement, and the ability to adapt under pressure in a hybrid work environment.