Crisis Management Specialist II

Booking.com; Amsterdam; Hybrid; EUR 85,000 - 125,000; Full time

Benefits offered by this job

Hybrid working

Up to 20 days per year working from ab

Product discounts

Job summary

Booking.com is seeking a Crisis Management Specialist II in Amsterdam to implement the annual crisis management roadmap, coordinate response, recovery and remediation for major incidents, and deliver targeted training across the organization.

The role focuses on crisis response, training delivery and strengthening capabilities, with emphasis on cybersecurity, data privacy and regulatory considerations, while ensuring compliance and collaboration with legal and IT stakeholders.

Qualifications

• Bachelor’s degree or equivalent; cyber and/or tech qualifications a bonus.
• Years of relevant job knowledge: 3–5 years.
• Proven experience in Crisis or Incident Management, ideally in a matrixed corporate environment.
• Proficiency with Google Suite; experience with Jira, Miro, ServiceNow.
• Stakeholder management, relationship building and presenting skills.
• Ability to work independently and calmly under rapid, evolving situations.
• Problem-solving mindset; comfortable analyzing data.
• Experience in crisis responses for cybersecurity, data privacy, regulatory, or reputational incidents, including collaboration with legal, communications, risk, and IT stakeholders.
• Knowledge of Business Continuity Management and its integration with Crisis Management, IT Disaster Recovery, and Enterprise Risk Management.

Responsibilities

• Prepare and deliver crisis management trainings.
• Update and socialise the Booking.com Crisis Management Policy, ECMP, crisis registers and related materials.
• Lead adoption of new crisis management tools and processes.
• Support scalable crisis management capability across the BKNG group.
• Be primary escalation point for Business Units during crisis scenarios.
• Assess escalations against crisis triggers for potential TRG activation.
• Coordinate major incidents with TRG meetings and communications.
• Lead After Action Reviews and implement improvement actions.

Skills

Crisis management

Stakeholder management

Data analysis

Cybersecurity crisis experience

BCM knowledge

Independent work

Problem-solving

Communication skills

Education

Bachelor's degree or equivalent

Tools

Jira

Miro

ServiceNow

Job description

Sitting within the parent Global Security & Resilience Department, the Group Crisis Management capability focuses on building structures and systems to help us prepare for, respond to and learn from major incidents and crises.

The Crisis Management Specialist II plays a key role in implementing the activities in the Crisis Management annual roadmap, as directed by their manager and in line with the annual roadmap and three year plan. These activities vary depending upon the needs of the organisation, but primarily focus on crisis response, training delivery and strengthening the crisis management capability.

The Crisis Management Specialist II, plays a key role in implementing the annual crisis management roadmap, coordinating the response, recovery and remediation to major/complex incidents and crises impacting the organization and other related entities, and playing a lead role in the delivery of training and activities focused on ensuring preparation and readiness. Owing to the nature of our company, this could include a focus on themes ranging from cybersecurity, fraud, loss of technology, privacy, people & physical Security - in addition to others. The role will also support key initiatives around ensuring compliance with legislation, such as NIS2 and other high priority objectives stemming from crisis after action reviews.

This position requires a high degree of flexibility, an ability to work under high pressure in time-sensitive situations, potentially for protracted periods. It requires strong stakeholder engagement, management and diplomacy skills, a ‘team-first’ mentality and the ability to problem-solve. The ideal candidate will bring some experience in crisis management in relevant subject domains, a strong work ethic, hunger to learn and contribute and be comfortable adapting to change, with the ability to act in an efficient and methodical manner when faced with rapidly unfolding events.

B.responsible

As Crisis Management Specialist II you will play a key role in implementing the activities in the Crisis Management annual roadmap. This will involve various responsibilities across the prepare, respond and learn lifecycle.

In consultation with the manager of the role, the following are typical responsibilities that the Crisis Management Specialist II can expect to assume at Booking.com

• Prepare:
  • Support and where required, lead, the development and delivery of crisis management trainings
  • Play a key role in updating and socialising the Booking.com Crisis Management Policy, Enterprise Crisis Management Plan (ECMP), crisis registers and other materials that support trainings and response activities
  • Proactively look for, propose and, where applicable, lead the adoption of new crisis management tools and processes
  • Support, as required, initiatives, training and projects relating to developing a scalable crisis management capability across the BKNG group of companies
• Respond:
  • Be a primary point of escalation for Business Units during potential and / or actual crisis situations as part of an on-call roster
  • Play a key role in assessing escalations against crisis triggers for potential activation of the Tactical Response Group (TRG)
  • Support as either a Coordinator or Information Manager major incident and crisis situations with primary responsibility for ensuring that processes are correctly followed (i.e that actions are correctly tracked, TRG meetings are effectively organised, relevant communications are disseminated and information management / legal privilege considerations are adhered to)
• Learn:
  • Support and/or lead the completion and delivery of After Action Reviews (AARs) following TRG deactivations and the conclusion of training sessions
  • Complete implementation of improvement actions as directed to ensure continuous improvement of the Group Crisis Management capability in line with evolving industry regulations and business requirements across the BKNG group of companies

B.skilled

Minimum bachelor’s degree or equivalent experience; cyber and / or tech qualifications a bonus.

Years of relevant Job Knowledge: 3-5 years

• Proven experience in Crisis or Incident Management, ideally in a matrixed corporate environment
• Proficiency with Google suite preferred. Experience with software/tools such as Jira, Miro, ServiceNow
• Stakeholder management, relationship building and presenting skills
• Ability to work independently and with the ability to think clearly when responding to rapidly unfolding, ambiguous events
• Problem-solving mindset; comfortable handling and analysing data
• Prior experience in crisis responses for cybersecurity, data privacy, regulatory, or reputational incidents, including collaboration with legal, communications, risk, and IT stakeholders
• Knowledge of Business Continuity Management, with understanding of its integration with Crisis Management, IT Disaster Recovery, and Enterprise Risk Management

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.