Control Tower Specialist

DSV - Global Transport and Logistics; Sevenum; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Salary based on knowledge and exp.

5% bonus paid in November

24 vacation days, 4 ATV days, 8%**

DSV Academy training

Job summary

DSV - Global Transport and Logistics in Venlo is seeking a Control Tower Specialist to oversee international shipments and ensure on-time delivery. You will work with the European Control Tower, develop relationships with customers, and support they get the best service through effective problem solving.

You will start by gaining experience in freight forwarding operations, learn our processes, and become the go-to contact for customers, with daily collaboration across planning, sales, and

Qualifications

• passion for logistics
• experience in logistics/transport, with a hands-on approach to solving customer challenges
• service-oriented mindset; you think in solutions, collaborate, and ensure everything is perfectly arranged
• strong social skills, a sense of humour, and the confidence to pick up the phone and act immediately
• excellent command of Dutch and English, clear and professional communication with customers and colleagues worldwide

Responsibilities

• prepare reports and process logistics administration in our system, keep data complete and up to date
• handle customer complaints and claims, find and follow up on solutions quickly
• identify deviations in processes, analyse root causes, resolve issues immediately
• develop customer relationships and identify business opportunities
• maintain close contact with planning, sales, and cross-dock to ensure alignment and efficient processes

Skills

Passion for logistics

Logistics experience

Service mindset

Social skills

Dutch & English fluency

Job description

Job Req Number: 128913

Time Type: Full Time

Move forward as Control Tower Specialist at DSV in Venlo

Do you want to make an impact in international logistics and help customers move forward every day? This is your chance to improve processes, strengthen relationships, and make a difference together with your team.

You get it done

Every day in this department is focused on smooth goods flows, customer agreements, and smart solutions: you’re on it.

How you do this? Our European Control Tower is divided into different specialisations. Depending on your knowledge, experience, and interests, you will take on a key role in one of these areas: technology, fashion, or chemicals. Together with your team, you ensure new customers are implemented smoothly and existing relationships are further developed. To prepare you well, you will start by gaining experience within our freight forwarding departments, where you will get to know the operations up close. With these insights, you understand how our processes work and can provide effective support to our customers from day one.

You are always ready to deliver the ultimate customer experience. You have daily contact with international customers and act as their go-to person, ensuring shipments arrive on time and without issues. You are the link between customers and colleagues, and you address delays or problems immediately by finding the best solutions together with your team and the customer. You monitor lead times, track shipments carefully, and ensure everyone in the process always has the right information.

You achieve this by:

• preparing reports and processing the associated logistics administration in our system, keeping all data complete and up to date;
• handling customer complaints and claims, finding and following up on solutions quickly and effectively;
• identifying deviations in processes, analysing the root cause, and resolving issues immediately;
• actively developing customer relationships and seizing opportunities to identify and realise business potential;
• maintaining close contact with internal departments, including colleagues from planning, sales, and cross-dock, ensuring everyone is aligned and processes run efficiently.

Your team stands out within DSV by its close collaboration and solution-oriented approach. Colleagues proactively support each other, respond quickly to challenges, and together ensure processes run smoothly and customers always receive the best possible service.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

Working in this team means you can truly make a difference for our customers. You have the freedom to act quickly, solve problems, and raise service levels every day alongside your colleagues, says Martina Polackova, Senior Manager.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• a genuine passion for transport and logistics, which you effortlessly convey to customers and colleagues;
• experience in logistics or transport, for example as a customer service employee or transport planner, with a hands‑on approach to solving customer challenges;
• a service‑oriented mindset; you think in solutions, enjoy collaborating, and only stop when everything is perfectly arranged;
• strong social skills, a healthy sense of humour, and the confidence to pick up the phone and act immediately;
• excellent command of Dutch and English, allowing you to communicate clearly and professionally with customers and colleagues worldwide.

It all counts for this vacancy of control tower specialist in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary based on the knowledge and experience you bring;
• a 5% bonus paid in November;
• 24 vacation days, 4 ATV days, and 8% holiday allowance;
• you will work at a new location equipped with the most modern facilities, such as a 150 m² gym;
• access to knowledge and training through our DSV Academy. This allows you to grow and influence your career path.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.