Contract Manager

Bol.Com B.V.; Utrecht; Hybrid; EUR 85,000 - 110,000; Full time

Job summary

bol.com is seeking a Contract Manager to lead and optimize contracts with technical partners, including international suppliers for MHE and other assets. You’ll own renewal cycles, push for cost-effective outcomes, and align with governance, Procurement and Legal to keep risks in check.

You’ll partner with Service Managers and Senior Account Managers to define KPIs, report on supplier performance, and ensure assets and partners are ready for peak periods at our Utrecht HQ and Waalwijk center.

Qualifications

• 5+ years of relevant experience in supply/partner management.
• Strong Dutch and English communication skills.
• Experience with complex service and maintenance contracts.

Responsibilities

• Lead renewal and improvement of large, complex contracts.
• Manage budgets, safety and performance across contracts.
• Develop reports on supplier performance for internal stakeholders.
• Escalation handling with Maintenance Managers or Business Analysts.

Skills

Partner management

Contract management

Budgeting

Governance

Risk management

Stakeholder communication

Job description

Contract Manager

Can you ensure Technical partners deliver excellent results at the right price?

How do you make our customers happy?

By expertly managing contracts with bol’s technical partners, including international suppliers of Material Handling Equipment (MHE) and other technical assets. And this is an area we need to stay on top of. Our platform is rapidly growing in terms of customers and partners, and our fulfillment centers have to keep up. This is why we’re investing in expansions and improvements to our current warehousing assets. Do you have what it takes to manage all of the contracts this involves?

The biggest challenge

The playing field is extensive and complex. With so many contracts to manage, how can you ensure safety? How can you motivate domestic and foreign technical partners to deliver better results? Does anything need to change, and if so: what? When? And at what cost? How do we take contract management as a discipline to a more mature level?

What you’ll do as Key Account Manager / Contract Manager: Asset Management

In this role, you’ll build long-term win-win partnerships. Based on experience, you take the lead in renewing and improving large and complex service and maintenance contracts. Simultaneously, you need to stay in control of budgets, safety, and performance. That boils down to challenging suppliers to outdo themselves and deliver new innovations. Counterparts like Service Managers and Senior Account Managers focus on KPIs and quality norms. Fortunately, we have you to fill them in: what do we want, why, and by what date and time. For example, during governance meetings. You also develop reports to give internal stakeholders more grip on suppliers’ performance. And if the Maintenance Managers or Business Analysts report issues, you have the expertise and capabilities to take the sting out of an escalation.

• You ensure that bol’s asset management strategy is embedded in every contract we sign with Technical partners
• You develop OPEX budgets and make sure that no one overspends
• If a contract needs to be altered, you take care of everything in line with governance policies and in collaboration with Procurement and Legal
• You have a radar for risks and know how to mitigate them
• You improve contract management processes and procedures, in support of long term strategic Asset Management.
• You step things up with the team so that Assets and our partners are ready for the peak period

Why you can make the difference?

For example, because you have a solid track record as a supply / partner manager. Because you’re familiar with complex production environments. Because you’ve worked in a technical team or close to technical assets before. Because you’re a strong communicator (in Dutch and English), have sharp analytical skills, and can provide strategic clarity within bol and beyond. Because you’re ambitious.

• You’re a pro

  You work and think at a collegiate level or above and have 5+ years of relevant experience

• Smart operator

  Sometimes, going with the flow is the most productive move. Other times, you impose your will

• Know-how

  You have sufficient technical know-how to catch counterparts in an error

• Page-turner?

  Long and complex contracts: you’d rather read a bestseller

• Your vision is...

  You have a hard time stating it in one go

• Good enough

  Continuing your professional development is low on your to-do list

This is where you’ll work

At one of the best-known online retail tech platforms in the Netherlands and Belgium. A platform where 13 million customers can choose from over 35 million articles. A platform that helps roughly 52,000 commercial partners run their businesses. And a platform that will never be 'finished' because bol has been reinventing retail since 1999, and we always will be. If there's a better way to do something, we're working on it! Together with our customers, partners, and over 2,800 colleagues.
You’ll land in the Logistics Operation Asset Management Team, which operates from our industry-leading fulfillment center in Waalwijk and Utrecht HQ.