Commercial Support Officer (32-40hrs)

Gourmet Ingredients; Grootebroek; Remote; EUR 32,000 - 46,000; Full time

Job summary

Gourmet Ingredients, based in Grootebroek, is seeking a Commercial Support Officer (32-40hrs) to support the commercial team. You will handle sample requests, coordinate projects, and serve as the first contact for distribution partners across Europe and beyond.

You will also perform order entry and export documentation to ensure continuity for customers. You will work closely with sales, quality, production, planning and finance, reporting to the Chief Commercial Officer.

Qualifications

• Completed education at MBO+ or HBO level.
• Experience in commercial support, inside sales or customer service.
• Experience with distributors or international customers is a plus.
• Affinity with food and ingredients and willingness to learn.
• Knowledge of order processing, export documentation and Incoterms.
• Experience with ERP/CRM systems; Navision or HubSpot is a plus.
• Structured and precise working style; multiple requests can be handled.
• Proactive, service-oriented with ownership.
• Fluent Dutch and English; German or French is a plus.
• MS Office, especially Excel and Outlook.

Responsibilities

• Coordinate sample requests from customers and distributors, arrange shipment with documentation and follow up on results.
• Track and follow up on customer projects, inform the team on progress and next steps.
• Be the first point of contact for distribution partners and provide quick, accurate answers.
• Prepare quotations, pro forma invoices, price overviews and product information for customers and distributors.
• Keep CRM data up to date in HubSpot.
• Coordinate customer document requests and questionnaires with Quality team.
• Support the team with reports, distributor updates and event preparation.
• Contribute to marketing and sales materials such as product sheets.

Skills

Customer service

Inside sales

Distributor management

ERP

HubSpot

Navision

Excel

Clear communication

Dutch & English

Education

MBO+ or HBO level

Tools

Navision

HubSpot CRM

Navision ERP

Job description

Commercial Support Officer (32-40hrs)

THE ROLE

As Commercial Support Officer, you are the right hand of our commercial team. You keep customer and distributor contacts running smoothly, coordinate sample requests and customer projects, and make sure nothing falls between the cracks. You are the first point of contact for our distribution partners and help the commercial team move opportunities forward from first request to first order.

Gourmet Ingredients supplies onion based ingredients such as Onion Juice Concentrate, onion oil, onion juice powder and plant based colorants to food manufacturers, flavor houses and distribution partners around the world. You will work with customers and partners across Europe, North America, Asia and Africa every day.

Besides your commercial tasks, you are trained in our order management and export processes, so you can take over order entry, export documentation and logistics whenever needed to ensure continuity for our customers at all times.

This is an office based role at our location in Grootebroek. No travel is required. You report to the Chief Commercial Officer and work closely with sales, quality, production, planning and finance.

KEY RESPONSIBILITIES

Commercial support

• Coordinate sample requests from customers and distributors, arrange shipment with the correct documentation and follow up on results.
• Track and follow up on customer projects, keep the commercial team informed on progress and flag next steps.
• Act as the first point of contact for questions from our distribution partners, and make sure they receive quick and accurate answers.
• Prepare quotations, pro forma invoices, price overviews and product information for customers and distributors.
• Keep customer, distributor and project information up to date in HubSpot CRM.
• Coordinate customer document requests and questionnaires together with our Quality team.
• Support the commercial team with reports, distributor updates and preparation of trade shows and customer meetings.
• Contribute to marketing and sales materials, such as product sheets and application information.

Order management and logistics

• Handle order entry and order follow up in our ERP system (Navision).
• Prepare export documentation, such as commercial invoices, packing lists and certificates of origin.
• Arrange transport with forwarders and coordinate loading with the warehouse.
• Make sure orders and shipments continue smoothly, so customers experience no difference.

YOU BRING

• A completed education at MBO+ or HBO level.
• Experience in commercial support, inside sales, customer service or account support.
• Experience working with distributors or international customers is a strong plus.
• Affinity with food and ingredients, and the curiosity to learn about our products and their applications.
• Basic knowledge of order processing, export documentation and Incoterms, and the willingness to learn this quickly.
• Experience with an ERP and CRM system; Navision or HubSpot experience is a plus.
• A structured and precise way of working, with the ability to keep many requests and projects moving at the same time.
• A proactive, service oriented and commercial attitude: you follow up without being asked and take ownership.
• Good communication skills, both written and verbal.
• Fluency in Dutch and English. German or French is an advantage.
• Good working knowledge of Microsoft Office, especially Excel and Outlook.

WHAT WE OFFER

• A varied role at the heart of our commercial organization.
• Daily contact with customers and distribution partners across the globe.
• Involvement in customer projects, from first sample to first order.
• A small, close team where your contribution is directly visible and valued.
• Room to improve how we handle samples, projects and distributor support.
• A company with a unique product portfolio and a strong position in onion based ingredients.

Please don't contact us for sales purposes based on this vacancy.

About Gourmet Ingredients

We are a manufacturer of clean label ingredients made from onions, shallots and garlic. Using our concentrates, powders, purées, salts and oils, we create solutions for new food development in taste, texture, colour and sweetness. Gourmet Ingredients is part of Gourmet BV - a family owned cultivator for onions, shallots and garlic for over 70 years.

Slimweg 42
1614 MG Grootebroek
The Netherlands
T: [phone]
E: [e-mail] © 2026 Gourmet Ingredients