Global Commercial Support & Order Specialist

Gourmet Ingredients; Grootebroek; Remote; EUR 32,000 - 46,000; Full time

Job summary

Gourmet Ingredients, based in Grootebroek, is seeking a Commercial Support Officer (32-40hrs) to support the commercial team. You will handle sample requests, coordinate projects, and serve as the first contact for distribution partners across Europe and beyond.

You will also perform order entry and export documentation to ensure continuity for customers. You will work closely with sales, quality, production, planning and finance, reporting to the Chief Commercial Officer.

Qualifications

• Completed education at MBO+ or HBO level.
• Experience in commercial support, inside sales or customer service.
• Experience with distributors or international customers is a plus.
• Affinity with food and ingredients and willingness to learn.
• Knowledge of order processing, export documentation and Incoterms.
• Experience with ERP/CRM systems; Navision or HubSpot is a plus.
• Structured and precise working style; multiple requests can be handled.
• Proactive, service-oriented with ownership.
• Fluent Dutch and English; German or French is a plus.
• MS Office, especially Excel and Outlook.

Responsibilities

• Coordinate sample requests from customers and distributors, arrange shipment with documentation and follow up on results.
• Track and follow up on customer projects, inform the team on progress and next steps.
• Be the first point of contact for distribution partners and provide quick, accurate answers.
• Prepare quotations, pro forma invoices, price overviews and product information for customers and distributors.
• Keep CRM data up to date in HubSpot.
• Coordinate customer document requests and questionnaires with Quality team.
• Support the team with reports, distributor updates and event preparation.
• Contribute to marketing and sales materials such as product sheets.

Skills

Customer service

Inside sales

Distributor management

ERP

HubSpot

Navision

Excel

Clear communication

Dutch & English

Education

MBO+ or HBO level

Tools

Navision

HubSpot CRM

Navision ERP

Job description

Gourmet Ingredients, based in Grootebroek, is seeking a Commercial Support Officer (32-40hrs) to support the commercial team. You will handle sample requests, coordinate projects, and serve as the first contact for distribution partners across Europe and beyond.

You will also perform order entry and export documentation to ensure continuity for customers. You will work closely with sales, quality, production, planning and finance, reporting to the Chief Commercial Officer.