Commercial Sales Support Specialist | Italian or Spanish C1

Undutchables; Breda; On-site; EUR 36,000 - 48,000; Full time

Job summary

Undutchables is seeking a proactive customer service specialist to be the main contact for B2B customers across Southern Europe. You will support sales operations, manage orders, quotations and confirmations while collaborating with Business Development Managers to strengthen client relationships.

You will maintain customer data in Salesforce and ERP, coordinate with finance, warehouse and sales teams, and strive for proactive service improvements and higher customer satisfaction in a fast-paced

Qualifications

• Experience in B2B customer service and sales support.
• Excellent phone and email communication.
• Familiarity with Salesforce and ERP systems.
• Ability to manage orders and provide quotations.

Responsibilities

• Act as the first point of contact for existing B2B customers via phone and email.
• Build and maintain long-term relationships with customers across Southern European markets.
• Handle inquiries and resolve issues related to orders, deliveries, products and services.
• Process customer orders, prepare quotations and confirm orders.
• Collaborate with Business Development Managers to support commercial activities.
• Maintain accurate customer data, sales records in Salesforce and ERP.

Skills

Customer service

B2B communication

Sales support

Relationship management

Order processing

CRM usage

Tools

Salesforce

ERP systems

Job description

In this role, you will be the main point of contact for B2B customers across Southern Europe, ensuring excellent service and building long-term customer relationships. You will work closely with Business Development Managers and internal departments to support daily sales operations and ensure a smooth customer experience. Your main responsibilities will include:

• Act as the first point of contact for existing B2B customers, handling inbound and outbound communication via phone and email.
• Build and maintain strong, long-term relationships with customers across Southern European markets, ensuring high levels of customer satisfaction and retention.
• Handle customer inquiries and resolve issues related to orders, deliveries, products, and general service requests.
• Process customer orders, prepare quotations, and ensure accurate and timely order confirmations.
• Work closely with Business Development Managers to support their commercial activities, customer relationships, and strategic account plans.
• Maintain accurate customer information, sales data, and order records in Salesforce and ERP systems.
• Coordinate with internal departments, including finance, warehouse, and sales, to ensure smooth order processing and service delivery.
• Support sales administration, internal reporting, and other commercial back-office activities.
• Identify opportunities to improve customer service processes and contribute to a more efficient and proactive way of working.